What are the responsibilities and job description for the Guest Arrival Jobs position at SeaWorld Orlando?
This position may be eligible for incentive program(s) that reward sales performance.
What you get to do:
As a Guest Arrival Ambassador, you’ll provide the highest level of guest service and satisfaction. Your positive attitude and can-do spirit will make all the difference as you help create positive, lasting memories for our guests. You will:
- Greet and interact with guests through their arrival and departure
- Answer questions and resolve guest issues
- Advise guests on show times and attraction information
- Facilitate an organized guest traffic flow
- Maintain cleanliness of all assigned areas
- Sell admission and in-park ancillary products to upgrade our guests experience
- Perform other duties as assigned
What it takes to succeed:
- At least 18 years of age
- Strong English language communication skills
- Ability to maintain composure in stressful situations
- Excellent multi-tasking abilities
- Ability to train on and properly use protective equipment
- Ability to stand for entire shift
- Ability to push/pull up to 40 pounds
- Ability to accurately handle cash and learn/use point of sale system
- Ability to work indoors and outdoors in all weather conditions
- Previous guest service experience preferred
- Bilingual skills (Portuguese a plus)
- Basic math skills desired
