IT Technician

What you get to do:
As an IT support team member, you will:

• Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
• Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
• Interact professionally with other department and outside vendors
• Manage single projects to ensure they are completed on time, on budget, and according to the customer’s request.
• Interact with corporate IT and vendors to isolate and repair software and remote troubles calls
• Assist users with laptop set up and testing
• Assist with troubleshooting logical/physical networking issues
• Assist with troubleshooting complex telephony issues
• Work with IT team members on event set ups and department moves
• Assist with new user network access set up
• Assist with repair parts and receiving process

What it takes to succeed:

• 1-3 years of experience working with PC, Security Systems (CCTV and access control), Telecom, System Support and/or Network experience preferred
• High school diploma or equivalent
• Working knowledge of Windows, Cisco IOS, and/or Avaya
• Excellent written/verbal communication skills and be comfortable speaking over a radio
• Basic math skills
• Basic analog phone troubleshooting skills
• Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels, availability management and information/physical security management
• Able to lift up to 75 pounds and push/pull up to 150 pounds
• Able to climb ladders and be comfortable working at heights up to 100 feet
• Comfortable working around fumes/dust/odor
• Comfortable working around animals
• Able to work in all weather conditions
• Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
• Available to support an on-call rotation to assist with after-hours needs

What else is important:

• • Must be able to lift, push, pull and/or carry up to 50 lbs.
  • Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed
  • Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
  • Must be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes Perform cleaning duties, including use of cleaning chemicals
  • Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
  • Must be flexible in work locations as placement will depend on business needs and career development opportunities