Manager, Merchandise

What you get to do:

• Support Orlando park's merchandise master planning strategies and implementation.
• Work directly with the Director of Merchandise to ensure strategies align with the Park and Corporate growth strategies.
• Ensure team members are selected, placed, developed and motivated to carry out departmental objectives ensuring merchandising strategies are in place.
• Complete all scheduling and placement of assigned team members.
• Implement department revenue accountability and programs to exceed budget targets.
• Provide direction to achieve the highest quality levels for all revenue operations, to include guest service, photo/vending/service presentation and appearance, day-to-day operations of all revenue centers; maintenance; cleanliness; safety and security.
• Ensure inventory levels for areas of responsibility are met by restocking, ordering, min/max adjustments made, and out of stock reporting to inventory manager.
• Ensure compliance of all policies and procedures relative to operation, ensuring applicability and accuracy. Engage with peers and others in effort to advance all department and organizational objectives broadly.
• Deliver revenue and EBITDA growth.
• Carry out responsibilities in accordance with SeaWorld Parks and Entertainment policy and applicable laws, including audit and annual inventory completion.
• Support departmental communication plans and ensure that direct reports are informed and engaged in departmental goals.
• Achieve Merchandising team member satisfaction targets as measured by annual survey.
• Utilize systems including MMS, Retail Ideas, Parkware and other software programs to make metric-based decisions.
• Ensure team is familiar with key analytics and utilizes them for planning decisions.
• Develop new metrics as business needs warrant.
• Perform other duties as assigned.

What it takes to succeed:

• Must be at least 18 years of age.
• Minimum of 3 years experience leading teams within a theme park, hospitality or retail environment with demonstrated success.
• Must have a high school diploma or equivalent.
• Must have experience in managing vendor relationships and negotiations.
• Innovative and entrepreneurial with retail operations, logistics, prioritization and organization skills.
• Demonstrated ability to multi-task in an environment with many high-stakes competing priorities and solve problems pro-actively.
• Demonstrated ability to lead, develop and work in a team environment.
• Excellent oral and written communication skills with the ability to interface and effectively present to all levels in the organization
• Working knowledge of Point of Sale/Inventory Systems, Power Point, Excel, Word and Retail Systems.
• Must be available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
• Must be able to work indoors and outdoors in all weather conditions and temperature extremes

What else is important:

• Must be able to lift, push, pull and/or carry up to 50 lbs.
• Bachelor's degree strongly preferred.
• Technical understanding of photography equipment and systems preferred.
• Understanding of utilized systems such as: Microsoft office, Kronos, Scheduler, Parkware and Retail Management System preferred
• 5 years experience leading teams within a theme park, hospitality or retail environment with demonstrated success preferred.
• Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes
• Perform cleaning duties, including use of cleaning chemicals
• Available to work varied schedule, including weekends and holidays.