What are the responsibilities and job description for the Assistant Supervisor, Park Operations (Discovery Point) 18+ position at SeaWorld San Antonio?
Do you have outgoing and uplifting spirit to consistently put a smile on someone’s face? Do you have the ability to take action and turn every interaction into a positive guest experience? We’ve got a great opportunity for you to connect with our guests and keep them coming back for more.
What you get to do:
As an Assistant Supervisor at Discovery Point you'll:
- Responsible for supervising a shift within a specific outlet
- Establishes and maintains a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines.
- Supervises, trains and coach ambassadors while ensuring proper training and development in accordance with SEA guidelines, such as minor infractions (i.e. attendance, grooming, etc.).
- Accurately tracks ambassador labor to include daily scheduling and break management.
- Complies with area opening and closing procedures and ensures all ambassadors complete tasks within a timely manner.
- Ensure cleanliness standards are met in/on restrooms, pathways, and other areas as designated by leadership.
- Assist ambassadors with animal program check-ins, rescheduling, and any issues that may arise.
What it takes to succeed:
- Must be at least 18 years old
- Must be able to provide approved footwear (e.g. approved non-slip shoes, steel-toed shoes, specified color requirements, etc.) upon first date of employment.
- Must have a minimum of three (3) months park experience or (3) months external leadership industry experience.
- Must have a valid driver’s license and meet SeaWorld MVR requirements
- Must have a working knowledge of the English language with excellent verbal and written communication skills.
- Provides excellent guest service to guests and ambassadors.
- Must be able to walk and stand for long periods of time in extreme weather conditions
- Must be willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays
- Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting, and reporting of unsafe situations.
- Must be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
- Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
