Park Operations Receptionist (Base Operator)

The Park Operations Receptionist position requires availability/ working on weekends, weekdays, holidays, and any other times that the park is open. The Park Ops Receptionist is a centralized communication unit for incoming and outgoing INTERNAL communication related to ambassador deployment and dispatching appropriate safety and deployment calls. In addition, Base Operator will also need to record incidents according to operational procedures.

What you get to do:

• Answer incoming ambassador calls and communicate any absent or tardy ambassador to appropriate leadership. Assist in identifying “day of” staffing deficiencies and assist in identifying available ambassadors either via calling in or redeploying.
• Monitor and respond to radio and phone inquiries from park personnel.
• Maintain Attraction Performance Database to include codes, downtimes, capacities, or penetration.
• Responsible for timely distribution of park count, attraction downtime, or other information as directed by leadership.
• Monitor, respond, and relay calls from lifeguard alert system to leadership (Aquatica Only); assist in disseminating communication to appropriate leadership regarding operational emergencies (SeaWorld).
• Monitor weather and alert areas as needed for wind speed/ lightning detection.
• Oversee the department checkout process for vehicles and radios
• Responsible for maintaining a clean and professional work area
• The Park Operations Receptionist will also assist with other system based administrative support to include purchasing, ticket fulfillment, and/or other identified tasks.
• Perform general office duties to include processing incoming and outgoing calls, mail, and other duties related to job as prescribed by leadership.
• Maintain department files according to department and company retention guidelines.

What it takes to succeed:

• High school diploma or equivalent.
• Valid driver’s license and be able to obtain a park license.
• Moderate computer skills to include knowledge of Microsoft Office applications to include Word, Excel, and Outlook.
• Excellent written and verbal communication skills to include appropriate grammar usage; ideal candidate would be bilingual (English/ Spanish).
• Excellent follow-up skills and be able to identify and problem solve obstacles to task completion.
• Able to multi-task and adapt to changes in a fast paced work environment.
• Excellent organizational, analytical, and prioritization skills.
• Able to provide excellent service to guests and team members.
• Excellent phone etiquette skills.

What else is important:

• Work or educational experience using radio and phone equipment, including appropriate radio etiquette
• Have the ability to work with and maintain sensitive data
• Have the aptitude to learn additional software programs
• Be willing to certify in park positions to support operation as needed
• Ability to work a flexible schedule to include weekends, weekdays, evenings and holidays
• Be able to sit for long periods of time
• Consistently practice safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations
• Be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards
• Be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
• Willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays.
• Able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
• At least 1 year experience working in an office environment providing administrative support preferred.

Compensation: $10.00 per hour