What are the responsibilities and job description for the Supervisor, Merchandise (APT) position at SeaWorld San Antonio?
What you get to do:
You’ll provide frontline management supervision in the following areas: Policies and procedures, projects, personnel, security and safety of all Merchandise locations. You will lead and inspire a team to deliver great guest experiences from the get-go. You will also:
- Guides team to exceed financial and guest service targets for location(s)
- Responsible for the supervision and development of all direct reports and ambassadors by providing training, feedback and coaching, write and distribute performance tracking/appraisals
- Facilitate the timely completion of work order
- Scheduling of ambassadors and monitors Kronos; timecard management
- Monitor and manage location stock flow and Min/Max’s, restock displays, and process damaged merchandise
- Product research and management as it relates to the area.
- Monitors safety of ambassadors and merchandise facility including maintaining neat, attractive and functional merchandise displays
- Sign off on Customer refunds up to $200
- Perform department duty responsibilities as assigned.
- Coordinate annual inventory for assigned location(s)
- Assist Manager with plan-o-grams for prompt and correct product activation
- Assist with planning promotional presentation layouts and merchandise events
- Monitor area programs for any inconsistencies and corrects
- Ensure excellent customer service by responding to customer requirements, expectations, and needs
- Occasionally assist other location and areas throughout the park as needed; other duties as assigned
What it takes to succeed:
- At least 18 years old
- High School diploma for GED; or equivalent combination of education and experience
- Minimum two years related experience; or equivalent combination of education and experience
- Excellent written/verbal communication skills and be able to speak effectively before groups
- Excellent math skills to compute rate, ratio and percent and to create and interpret graphs
- Able to frequently lift/move 25-50 pounds and stand and sit for prolonged periods of time
- Able to regularly use hands and fingers
- Able to handle multiple tasks and work in a fast paced environment
- Able to positively interact with park guests and coworkers of all ages, different ethnic/cultural backgrounds and/or languages, and individuals with special needs
- Outgoing, and able to provide excellent guest service and interact favorably with the public
- Ability to self-motivate as well as motivate ambassadors
- Basic knowledge of financial terms for revenue department
- Able to work indoors and outdoors in all weather conditions
- Able to work independently and troubleshoot issues
- Clear understanding of ParkWare, MMS, Kronos, and Microsoft Office Applications
- Understanding of AP Pro, Photoshop, ATRB, RTS and Scheduler systems preferred
- Theme park experience preferred
Salary : $200
