What are the responsibilities and job description for the Executive Client Partner position at SEBPO?
The Executive Client Partner is a key member of the SEBPO team, responsible for developing and maintaining trusted relationships with key stakeholders, from operational teams to C-Level executives.
This role requires a deep understanding of the BPO industry and the ability to drive strategic revenue growth and expand service adoption for assigned accounts.
Key Objectives:
- Developing and maintaining trusted relationships with key stakeholders, from operational teams to C-Level executives.
- Driving strategic revenue growth and expanding service adoption for assigned accounts through upselling, cross-selling, and strategic expansion.
- Partnering closely with Sales, Client Success, Implementations, and Service Delivery to identify new opportunities within existing client accounts.
- Acting as the primary executive-level point of contact for assigned accounts, ensuring alignment with client priorities and long-term goals.
Qualifications:
- 5 years of experience in a BPO, outsourcing, managed services, or client engagement/account management role with a proven track record of growing and expanding enterprise-level client accounts.
- Demonstrated ability to drive strategic revenue growth, expand service adoption, and deepen executive-level client relationships at the enterprise level.
- Ability to interface with C-Level and VP-Level stakeholders, driving high-value conversations.
- Proven ability to create and execute strategic account plans, delivering measurable revenue growth.
