What are the responsibilities and job description for the Senior Account Growth Specialist position at SEBPO?
The Senior Account Growth Specialist is a critical member of the SEBPO team, responsible for owning and growing the company's most strategic client relationships.
This role plays a vital part in driving revenue growth, increasing client engagement and retention, and expanding service adoption.
Key Objectives:
- Driving strategic revenue growth and expanding service adoption for assigned accounts through upselling, cross-selling, and strategic expansion.
- Developing and executing tailored account strategies focused on client needs and future business objectives.
- Partnering closely with Sales, Client Success, Implementations, and Service Delivery to identify new opportunities within existing client accounts.
- Maintaining a strong pipeline in Salesforce, tracking opportunities and ensuring a steady path to growth.
Qualifications:
- 5 years of experience in a BPO, outsourcing, managed services, or client engagement/account management role with a proven track record of growing and expanding enterprise-level client accounts.
- Demonstrated ability to drive strategic revenue growth, expand service adoption, and deepen executive-level client relationships at the enterprise level.
- Ability to interface with C-Level and VP-Level stakeholders, driving high-value conversations.
- Proven ability to create and execute strategic account plans, delivering measurable revenue growth.
