What are the responsibilities and job description for the Customer Service Coordinator position at Sebring Raceway?
SEBRING INTERNATIONAL RACEWAY
This race track located in Sebring, Florida, is America’s oldest road racing track, with over six decades of storied history. It hosts the historic Twelve Hours of Sebring each year on the third Saturday of March on the 3.74-mile road course. The Twelve Hours of Sebring is one of the four endurance races on the IMSA schedule.
Summary Responsible for answering telephones, receiving guests entering the office building, selling event tickets and providing general administrative and support.
Essential Duties and Responsibilities include the following.
Communicate clearly verbally and in writing, on the phone and face-to-face with guests.
Deliver high levels of customer service to all who contact the company through visits, phone calls, emails, etc.
Often serve as the first point of contact for guests calling and visiting the business.
Learn and maintain competency with the track ticketing system by selling tickets and parking passes for various events throughout the year.
Coordinate ticket reporting.
Receive mail and packages and deliver to appropriate recipients.
Provide administrative support to Ticketing Manager and other staff members, as needed.
No travel required.
Other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
One year certificate from college or technical school; or 3-5 years related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
Must be proficient in daily use of Microsoft Office, including Word and Advanced Excel on a PC platform.
Other Qualifications
Must be available to work long hours and weekends during and leading up to 12 Hour race event in March.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
Apply Now!
Learn more about this role and our team by applying at www.careers.nascar.com for consideration.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won’t take you long to find out that you are on the right track here at NASCAR!
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