Senior operations analyst (transfers)

Hybrid working with three days a week in the Edinburgh office (Wednesdays mandated)

About us

Seccl is the Octopus-owned embedded investment platform that’s on a mission to helping more people to invest – and invest well.

We’re B-Corp certified with an amazing product-market fit, impressive early traction and the potential to transform an outdated industry, for the better. We've been growing fast and will scale even faster over the next few years.

We’re also proud to be part of Octopus, the £multi billion group that's on a mission to breathe new life into broken industries, through companies like Octopus Energy, Octopus Investments and Octopus Money. 

Check out the Seccl website for the latest on our products and our mission to shape the future of investments.

The role

We’re looking for a Senior operations analyst to join our Transfers team. As a senior member of the team, you will own specific operating procedures to drive delivery of items on the Product roadmap. You will have a team of direct reports who will look to you for guidance and support. You will use your knowledge to ensure consistent and quality delivery of the operational customer journey, working closely with Customer and Product teams to ensure a seamless customer journey. It's an exciting, fast-paced role where you'll be proactively analysing and identifying opportunities for improvement, automating and streamlining our operations processes. 

On a typical day you will be...

• Actively managing transfer workflows, working collaboratively to ensure service levels are not only met, but regularly improved
• Working closely and collaborating with teams across Seccl to ensure visibility of operational activity is centrally published and maintained
• Supporting the Operations delivery lead, sharing insights on process performance and identifying areas where improvements can drive better outcomes
• Preparing and submitting timely and accurate MI to ensure transparency of activity
• Communicating with internal stakeholders to enable strong external awareness and visibility of key service deliverables
• Identifying, tracking, updating and helping to resolve blockers within our operational processes
• Coaching and supporting team members with process training, helping to foster a culture of development and operational excellence

This role’s for you if...

• You are a self-starter who loves making things happen and takes a high level of ownership for delivering the best outcomes for our clients 
• You have extensive knowledge of platform transfers and knowledge across a range of wrappers
• You have a good understanding of the Investment Management industry
• You demonstrate a good working knowledge of operational processing and change management
• You have an ability to identify, analyse and resolve any complex issues whilst working to strict deadlines
• You have excellent analytical skills
  

This role isn’t for you if...

• You rely on a lot of top-down direction. Here, you’ll have a lot of freedom and ownership of your role, and you’ll be expected to shape your own progression
• You’re not comfortable working in a fast-paced environment. Our speed and scalability are what set us apart; you need to be able to act quickly and think on your feet
• You struggle to follow through on ideas. We value people who do what they say they will. If you care about something, you have the freedom here to make it happen
• You don’t like change. You’ll get on great here if you relish the ambiguity of rapid growth and are willing to embrace uncertainty

What’s in it for you…

We offer a generous mix of benefits for the things that really matter to our people, including:

• A salary between £38,000 and £45,000 – dependant on experience reviewed annually
• 27 days holiday bank holidays (some can be flexible) day off on your birthday three days (full time) per year for Dependant leave
• Two volunteering days per year
• Length of service award – one month paid sabbatical at eight years
• 6% employer pension contribution, and life assurance
• Private medical insurance with AXA Health
• Enhanced Parental leave
• MacBook and up to £500 home office set up budget
• £750 per person learning budget
• Option to work abroad for up to six weeks a year
• Health and wellbeing initiatives including free therapy via Wellness Cloud, mental health support via Headspace
• Strong financial wellbeing focus including access to Octopus Money, Octopus Share Incentive Plan and will writing offering via Octopus Legacy
• Perkbox – Flexi-points giving you a range of discounts and perks including free weekly coffee, gym and retail discounts.
• Access to initiatives like Cycle to Work and Octopus Electric Vehicle Leasing

Our culture

We're proud to put people first, creating a culture where we truly listen to what matters most to them. Our transparent and inclusive environment encourages diversity of thought, challenge and experimentation.

Check out our Glassdoor page for the latest reviews or our LinkedIn for company updates and insights from the team.

Interview process

Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious. In general, you can expect the interview process to look a bit like this:

·       First stage – 45 mins competencies-based interview with the hiring manager

·       Second stage – one-hour technical interview or assessment

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out and you should expect to hear back from us within one to two weeks of applying.

Our aim is to build a diverse and inclusive company of awesome people, with unique skills, passions and experiences. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If this sounds like your kind of thing, we encourage you to apply even if you don’t tick every box. We’d love to hear from you!

Salary : $38,000 - $45,000