Deskside Help Desk Technician

KEY RESPONSIBILITIES:

· Complete timely resolution for support tickets.

· Create knowledge base articles for self-help issues.

· Maintain hardware and software within ticketing system.

· Onboard and remove employees.

· Deploy and troubleshoot workstation, printer, handhelds and phone related problems and optimization.

· Install new and upgrade existing software and operating systems.

· Support employees with Microsoft Dynamics 365 and Microsoft Office 365.

· Work with vendors to maintain phones, copiers, computers, servers, switches, and other technology.

· Phone system experience, assisting with cloud-based phone system.

· Work with our third-party providers on both hardware and software solutions.

· Recommend configuration changes and enhancements to technology.

· Assist with wireless, firewall, switch, and router configuration and management.

· Assist with security audits.

· Assist in the management of mobile devices with Mobile Device Management Software.

· Assist with security including card access system, patch management, virus prevention and remediation.

· Accomplish individual and team technology projects.

· Assist end users in the evaluation of new technology and software.

· Assist in the enhancement and management of our disaster recovery and business continuity.

· Ability to lift 50 lbs.

IDEAL CANDIDATE:

• The ideal candidate will be a dynamic and results-driven technology professional able to work with a team in solving problems and completing projects on time. Along with the ongoing development to improve operations and address changing needs with technology.
• Strong interpersonal and project management skills.
• Ability to work in a “roll up your sleeves” environment.
• Ability to work during normal business hours with occasional off hour/weekend projects.

· Switch, firewall, and other network attached equipment experience a plus

TECHNICAL EXPERIENCE:

Windows Server and Workstation OS, Apple iOS & OS, Android OS, Microsoft Dynamics 365, Microsoft Office 365, VPN, McAfee/Trellix Anti-virus software, mobile applications, and Microsoft Azure & 2FA. HP, Xerox, and Zebra printer driver maintenance. 8x8 cloud call center, Cisco switches and routers, Juniper/Mist wireless along with Fortinet firewalls and software experience a plus.

To perform this job successfully, an individual must be willing and able to perform each essential responsibility satisfactorily.

· Bachelor’s degree or equivalent experience.

· 3-5 years’ experience.

· Strong organizational skills with ability to multitask and prioritize deadlines in a fast paced and ever-changing environment.

· Strong written/verbal communication and interpersonal skills.

· Ability to interact with all levels of management.

· Exceptional organizational and interpersonal skills.

· Effective at fostering a cooperative team environment.

· Demonstrated ability to tactfully handle difficult situations.

· Ability to effectively organize, manage, and balance multiple tasks and priorities.

· Comfortable working independently and in a team environment.

· Ability to identify problems, draw valid conclusions, and suggest solutions.

· Experience exercising discretion.

Job Type: Full-time

Pay: $35.00 - $40.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Westwood, MA 02090 (Required)

Work Location: In person

Salary : $35 - $40