IT Systems Specialist I

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.

We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com

Job Summary

We are seeking a skilled IT System Specialist to join our dynamic team. The ideal candidate will provide comprehensive technical support, manage core IT systems, and ensure smooth operations of our technology infrastructure.

Duties and Responsibilities

• Handling level 1 and level 2 technical issues.
• Utilizes help-desk ticketing system to maintain and update user request, ensuring timely responses.
• Create and maintain user access for core IT systems including Microsoft Entra, and Microsoft 365.
• Deploy and manage Windows 11 clients utilizing Microsoft Autopilot deployment to streamline device provisioning.
• Installing hardware and providing office tech support.
• Install / Troubleshoot Microsoft Office suite, Antivirus software, and Anti-spam tools.
• Provide Deskside support and guidance to end-users, ensuring optimal system utilization.
• Communicate system outages and key IT service availability issues to users and management.
• Maintain strict data confidentiality while fostering a positive team environment.
• Execute ad-hoc projects and additional duties as assigned by management.

Qualifications

• Strong knowledge of operating systems (Windows Server, Linux, macOS) and virtualization platforms (VMware, Hyper-V).
• Proficiency in managing Active Directory, DNS, DHCP, and other essential network services.
• Solid understanding of networking protocols (TCP/IP, VPNs, VLANs, etc.) and network hardware (routers, switches, firewalls).
• Expertise in managing and securing firewalls, routers, and other network security devices.

Education and Experience

• Minimum 4 years of work experience as a Desktop Support (Hardware and Software).
• Relevant certifications such as A Certification is preferred but not required.
• Experience with Administrating Microsoft SharePoint, Exchange, Entra and Intune
• Strong problem-solving and communication abilities.
• Experience with Help Desk tools such as TeamViewer, and Ticketing systems.
• Basic experience with Microsoft Power Automate is a plus.
• Although rare, but willingness for after-hours support.
• Proficient in soft skills and with a strong customer service focus.

Job Competencies

• Sense of urgency and desire to render excellent customer service.
• Solid ability to manage processes and to effectively review reports and take appropriate action relative to findings.
• Ability to organize workload, to prioritize activities and follow-up appropriately.
• Attention to detail and ability to communicate verbally and in writing

Benefits

• Medical, Dental and Vision Insurance, Employer Paid Short-Term/Long-Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.