Housing Choice Voucher Specialist - Property Management

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenue’s proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.

We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform – www.secondavenue.com

Job Summary

Second Avenue is recruiting a Housing Choice Voucher Specialist for its Single-Family Property Management division in Tampa, FL. We are seeking a detail-oriented and highly organized Housing Choice Voucher Specialist to join and support our growing HCV team.

Key position responsibilities include processing applications and move-ins, coordinating ownership and management changes, facilitating housing inspections, ensuring timely repairs, and monitoring housing authority portals. This role also involves maintaining accurate payment records, adjusting HAP amounts, and responding professionally to resident and applicant inquiries. The ideal candidate thrives in a fast-paced environment, demonstrates strong organizational skills, and works effectively with minimal supervision.

Role Responsibilities

• Facilitating HCV applications, move ins and processes.

• Coordinate change of ownerships/management, including gathering required documentation, completing the forms, and submitting to housing authorities.

• Coordinate with residents and housing authorities to facilitate housing inspections.

• Collaborate with our maintenance department to ensure failed inspections are being addressed and we are meeting deadlines for corrections.

• Notify housing authorities of completed repairs and submit necessary documentation.

• Coordinate move-out and transfer inspections and prepare and submit good standing letters for manager review.

• Monitor housing authority portals to check for HAP (Housing Assistance Payments), abatements, upcoming inspections, and inspection results.

• Upload HAP statements and screenshots to a shared folder so Accounting can reconcile and post payments to ledgers.

• Identify and address discrepancies in HAP payments by collaborating with housing authorities.

• Adjust HAP amounts in our proprietary property management software program and update the notes to reflect changes as they occur.

• Deliver timely, professional, and applicable responses to resident or applicant inquiries and strives to resolve issues expeditiously.

• Delivers positive customer service experience during all interactions with clients, associates, peers, support groups, suppliers, and residents.

• Complies with all company standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

• Excels in a professional, performance driven, fun team environment.

• Adheres to Second Avenue’s Code of Conduct and Mission Statement

Candidate Qualifications

• Minimum high school graduate/equivalency required.

• Experience in property management preferred.

• Experience in Housing Choice Voucher Program coordination preferred.

Role Specific Skill Set

• Ability to use a computer proficiently, including Microsoft Outlook, Word, Excel, Adobe Acrobat, and property operating/accounting software.

• Professional verbal and written communication skills.

• Strong organizational and time-management skills.

• Ability to work under minimal supervision.

• Ability to make quick and effective decisions.

• Ability to identify, analyze, and resolve issues.

• Ability to be flexible and quickly adapt to changing business needs and processes.

• Ability to exercise independent judgment and maintain confidentiality.

• Knowledge of HUD rules and regulations, with a particular focus on voucher programs preferred.

• Knowledge of Federal Fair Housing laws and any applicable local housing provisions preferred.

Benefits

• Medical, Vision and Dental Insurance

• Employer Paid Short Term Disability Insurance

• 401k

• Paid Holidays and Vacation

Job Type and Compensation

• Full-time, Hourly Non-Exempt

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.