Banquet Captain

JOB SUMMARY:

Coordinates and supervises Banquets and Catering functions at the hotel. Takes responsibility for setup duration, and breakdown for each event, and provides support and guidance to banquet staff throughout each function. Ensures all established service standards and procedures of the hotel are implemented consistently, leading to guest satisfaction, staff satisfaction, and profit for the hotel.

DUTIES AND RESPONSIBILITIES:

Communication

· Communicates directly and consistently with Sales and Events Manager,

· Respond to all emails, calls, and texts completely and promptly

· Forward all guest feedback, compliments, and complaints to Sales and Events Manager.

· Manage time effectively and efficiently to complete all designated tasks in a timely manner.

Schedule

· Weekly and daily schedule to be determined by Sales and Events Manager, and is based upon the needs of banquet business.

Problem Solving

· It is the responsibility of the banquet captain to actively seek out answers or procedures that are unknown. The role of banquet captain is that of Problem Solver, and the Banquet Captain will independently research to discover answers for guest, staff, and vendor questions.

· Proactive and complete communication with all members of F&B/Banquet and Catering team is expected when problem solving for the hotel.

· Action and resolution will be in accordance with hotel policies and procedures.

· You will identify for yourself when you do not know how or lack the information to complete a task and communicate requests for assistance in a timely fashion. Alternate or creative solutions to complete tasks is expected when obstacles are met.

Shift and Staff Management

· Coordinate and complete all banquet setup and breakdown.

· Work with the Sales and Event Manager to further develop team members, including training of new hires.

· Maintain expert knowledge and execution of Hotel Policies and procedures and La Corsha Manual.

· Ensure checklists and cleaning lists are completed fully before and after each event.

· Continues position expectations for general shift management, ensuring activities of Banquets and Catering are of the highest quality and in accordance with La Corsha standards and procedures.

KNOWLEDGE, SKILLS & ABILITIES

· Must be able to convey information and ideas clearly

· Must be able to evaluate and choose alternate courses of action quickly and accurately

· Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary

· Must have the ability to gather information from all sources available and know how to use this information to best resolve a problem or need

· Must be effective in listening to and understanding the concerns and issues raised by other employees or customers

· Must be able to prioritize and delegate work as needed

· Must communicate effectively with all levels of management

· Maintain high standards of personal appearance and grooming

· Maintain regular attendance

· Ability to effectively plan, set priorities and manage several complex projects simultaneously while working under pressure to meet deadlines

· Ability to exercise considerable judgment and discretion when dealing with matters of significance for the company

· Ability to establish and maintain effective working relationships with employees, customers and patrons

· Must be flexible to provide assistance to management team in a 24/7 operating environment

· Must have reliable transportation

QUALIFICATIONS

· Minimum of high school diploma / equivalency or at least two years of progressive experience in a customer service, hospitality or a related field required

· Must possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English

PHYSICAL REQUIREMENTS:

• Working extended hours may be required as needed
• Regularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl
• Work on a computer

· Physical ability to stand, sit, stoop, bend, reach, carry, and lift up to 35 pounds.

Job Type: Part-time

Pay: $7.25 - $40.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekends as needed

Supplemental Pay:

• Tips

Experience:

• Restaurant experience: 2 years (Required)

Work Location: In person

Salary : $7 - $40