What are the responsibilities and job description for the Lead Veterinary Receptionist - experienced position at Second Chance Animal Services?
Make a difference every day. Be part of something bigger.
Are you ready to take the next step in your veterinary receptionist career? Second Chance Animal Services is looking for a Lead Veterinary Receptionist to join our Southbridge Community Veterinary Hospital—a position where leadership meets compassion, and your skills help save lives.
At Second Chance, we’re not just a veterinary hospital—we’re a nonprofit on a mission to provide access to care for all pets in need. Join a team that’s pioneering innovative solutions to help keep pets in loving homes, no matter the financial circumstances of their owners. You’ll go home each day knowing the work you do has made a real impact.
About the Role
We’re seeking a motivated, experienced individual who thrives in a fast-paced environment and is ready to take on a leadership role. As the Lead Veterinary Receptionist, you will not only handle front desk duties but also mentor and support our reception team to deliver exceptional service and compassionate care.
Key Responsibilities
- Lead and support the front desk team, ensuring smooth day-to-day operations
- Provide top-tier customer service and build rapport with clients
- Oversee appointment scheduling, patient check-in/check-out, and payment processing
- Serve as liaison between reception and medical teams to ensure efficient workflow
- Assist with training new team members and monitoring performance
- Step in to assist the veterinary team as needed
- Handle client concerns with empathy and professionalism
- Promote the mission of Second Chance and educate clients on our services
What We’re Looking For
- Prior experience in a veterinary reception role required
- Leadership or supervisory experience strongly preferred
- Excellent communication and interpersonal skills
- A passion for helping animals and the people who love them
- Dependable, organized, and calm under pressure
- Bilingual skills are a plus
- A positive, can-do attitude and a team-focused mindset
Why Join Us?
- Be part of a passionate team committed to making veterinary care accessible to all
- Enjoy a supportive and collaborative work environment
- Competitive pay and growth opportunities
- Deep satisfaction from knowing you’re making a real difference every day
Learn more about us and our mission: https://youtu.be/dC1n1Cg-cHY
Visit our website: secondchanceanimals.org
Job Types: Full-time, Part-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
Ability to Commute:
- Southbridge, MA 01550 (Required)
Work Location: In person
Salary : $18 - $22
