Front Desk Attendant

SCC Front Desk Front Desk Attendant

Job Title: Front Desk Front Desk Attendant

Reports to: Senior Director of Housing Effective Date: November 26, 2024

FLSA: Non-Exempt Full-Time

Job Summary:

The Front Desk Front Desk Attendant for the Providence at the Heights (PATH) Attendant will provide a physical presence to assist residents, enforce the rules of the building and to support the property manager in his/her efforts to ensure the property complies with all legal requirements. This position will collaborate with the property management team to create a welcoming, trauma-informed care environment. This position is located at PATH at 15652 E. Alameda Parkway, Aurora, Colorado, and reports to the Director of Resident Services.

Supervisory Responsibilities:

· None

Duties/Responsibilities:

· Provides a courteous, physical presence at the front desk at PATH in a manner that builds trust in the community. Staff must remain awake and on site throughout their shift.

· Monitoring visitors to the building including requesting ID from visitors, having visitors sign in; and requiring that residents come down to pick up their visitors and escort their visitors out of the building at the end of visits.

· Ensuring residents follow all rules and escalating any violations to the Property Manager.

· Responding to residents; questions or concerns or elevating those questions or concerns to the Property Manager and/or Care Manager(s) when needed.

· Answering the property telephone and the telephone for the Property Manager when needed.

· Conduct hourly rounds of the property to ensure that the building is secure.

· Monitoring security cameras as directed by the Property Manager.

· Complete an inspection checklist to ensure the property is safe, clean, and well maintained.

· Respond to fire alarms and other emergencies. Responsible for calling first responders or Property Manager to ensure urgent situations are handled and reported appropriately.

· Complete logbook entries, incident, and other reports as needed.

· Provide a welcoming, professional presence that serves all residents fairly and consistently.

· Attend staff meetings and meetings with supervisors as requested.

Required Skills/Abilities:

· To have an understanding, appreciation and commitment to the mission and philosophy of Second Chance Center and the Permanent Supportive Housing model.

· Excellent customer service skills and ability to multi-task.

· Ability to communicate effectively both orally and in writing.

· Skilled in conflict mediation and negotiation.

· Ability to demonstrate clear, professional boundaries.

· Ability to work in a team environment.

· Understanding and compassion for very low-income individuals and families and people experiencing homelessness.

· Knowledge and experience in crisis prevention, intervention and resolution techniques and ability to match such techniques to circumstances.

Education and Experience:

· High School diploma or GED preferred.

· Familiarity with office machines (computer, Microsoft word, copier, and printer etc.)

· Proficient in English (oral and written) Bi-Lingual a plus.

Physical Requirements:

· While performing the duties of this job, the employee is occasionally required to stand, walk, sit, and use hands and fingers to handle or feel objects, tools, or controls.

· Reach with hands and arms, climb stairs, talk, or hear.

· The employee must occasionally lift or move office products and supplies up to 20 pounds.

· Reasonable accommodation in the work environment may be made to enable individuals with disabilities to perform the essential functions.

Position Type/ Expected Hours of Work:

This is a part-time position for 40 hours per week. You may cover some holidays and there is an opportunity to provide vacation coverage. This is an in-office position.

Compensation:

Salary Range: $ 18.00-$20.00, plus night differential

About Second Chance Center, Inc.:

Established in 2012, Second Chance Center, Inc. (SCC) is a Colorado based nonprofit.

organization determined to be the state’s premier community re-entry program and a model.

for the nation. Our goal is to help formerly incarcerated people transition to lives of success and

fulfillment. We provide the formerly incarcerated, and their network, with education,

resources, and support to successfully re-enter the community and cultivate a rewarding life.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Employment Opportunity

It is the policy SCC to provide equal employment opportunity to all employees and applicants for employment and not to discriminate on any basis prohibited by law, including race, color, sex, age, religion, national origin, gender identification, sexual orientation, disability, marital status, or veteran status. It is our intent and desire that equal employment opportunities will be provided in employment, recruitment, selection, compensation,

benefits, promotion, demotion, and layoff.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Weekends only

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $18 - $20