Experienced Front Desk Sales Representative - Second Chance Gym

Join the Team at Second Chance Gym: Experienced Front Desk Representative Wanted!

Position: Front Desk Representative
Hours: Monday - Friday (6PM-10PM)
Starting Pay: $15/hour

Second Chance Gym is seeking an experienced and motivated Front Desk Representative to join our morning team. If you’re skilled in customer service, comfortable with promoting services, and have experience supporting marketing efforts and event setups, we’d love to hear from you! This role is perfect for someone passionate about fitness and ready to bring their expertise to a dynamic gym environment.

Daily Responsibilities:

• Customer Service & Check-In Support
• Greet each member and visitor warmly to ensure a positive first impression.
• Assist members with check-in and respond to questions about gym policies and services.
• Provide information on membership packages, personal training, and cryotherapy services.
• Sales & Upselling Services
• Actively promote and upsell gym memberships, personal training sessions, and cryotherapy packages.
• Assess member needs and recommend services or upgrades to enhance their fitness experience.
• Account Monitoring
• Monitor member accounts to ensure payments are current and address any outstanding balances.
• Assist members with billing inquiries and updating account information.
• Work with management to resolve account-related concerns promptly and professionally.
• Marketing & Promotion
• Support in-house marketing by promoting current offers, events, and new services to members.
• Assist with social media or in-gym promotional displays as directed by management.
• Set up marketing materials around the front desk and lobby area.
• Event Setup & Coordination
• Assist with event setups, including arranging furniture, decorations, and necessary equipment.
• Coordinate with staff to ensure events run smoothly and create an inviting environment for attendees.
• Engage with members during events, answering questions and encouraging participation.
• Front Desk Organization & Administration
• Keep the front desk area organized and stocked with necessary supplies.
• Answer phone calls, handle booking requests, and respond to general inquiries.
• Maintain accurate records of member attendance, service usage, and any important notes for management.

Qualifications:

• Proven experience in a front desk, sales, or customer service role.
• Excellent communication skills with a strong customer service background.
• Confidence in upselling memberships and services and handling account management.
• Ability to work independently and as part of a team.
• Experience in marketing, promotion, or event coordination is preferred.
• Passion for health and fitness is essential!

Job Type: Part-time

Pay: From $15.00 per hour

Expected hours: 20 – 25 per week

Shift:

• Evening shift

Ability to Commute:

• Punta Gorda, FL 33980 (Required)

Ability to Relocate:

• Punta Gorda, FL 33980: Relocate before starting work (Required)

Work Location: In person

Salary : $15