Quality Assurance (QA) & Training Coordinator

General Description

The Quality Assurance (QA) & Training Coordinator is responsible for ensuring the highest standards of care and compliance with state and federal regulations within a state-funded IDD (Intellectual and Developmental Disabilities) group home setting. This role combines quality assurance responsibilities with duties related to staff training and development. The individual in this position will develop, implement, and monitor QA processes, while also coordinating and conducting training programs to ensure that staff are equipped to provide excellent care and support to residents.

Job Duties

• Ensure the group home is in full compliance with state, federal, and agency regulations, including but not limited to policies from the Maryland Department of Disabilities, Medicaid waiver programs, and other relevant bodies.
• Conduct regular audits of care plans, medical records, incident reports, and other documentation to identify areas for improvement.
• Oversee and review incident reporting and investigations, ensuring corrective actions are taken and documented according to policy.
• Develop and track key performance indicators (KPIs) related to resident care, safety, and regulatory compliance. Prepare reports for internal and external stakeholders.
• Collaborate with management to create and implement corrective action plans to address deficiencies or areas requiring improvement.
• Regularly assess the quality of care and services provided to residents, including medication management, personal care, and habilitation services.
• Identify opportunities for process improvement and work with leadership to implement new protocols or best practices.
• Develop and deliver initial and ongoing training programs for direct care staff, supervisors, and other employees. Training topics may include behavior management, medication administration, health and safety, person-centered planning, and emergency procedures.
• Ensure all employees meet mandatory training requirements set by the state and the organization, including maintaining accurate training records and certifications.
• Assist in the onboarding and orientation of new employees, ensuring they receive proper training and understand organizational policies and procedures.
• Plan and coordinate in-service training programs to address ongoing staff development needs or new regulatory requirements.
• Assess the effectiveness of training programs through feedback, testing, and monitoring of staff performance. Adjust training content as needed to meet organizational goals.
• Work closely with the management team, including the HR department, to identify staff development needs and create targeted training plans.
• Other duties as assigned.

Knowledge & Abilities

Education, Licenses, & Training

Shift