What are the responsibilities and job description for the Agency Relations Coordinator - Volusia position at Second Harvest Food Bank of Central Florida?
Description
If you love team work and collaboration to meet the needs of our community, if you enjoy establishing partnerships with others and providing excellent customer service, if you like monitoring and maintaining data and information to keep processes running smoothly, you may be a good fit for our Agency Relations Coordinator position!
Agency Relations Coordinator – Agency Relations & Programs – Orlando
This is a full time position supporting Agency Relations and Programs in the Community Impact Department. This position will serve the Volusia County region.
About Second Harvest
If you don’t know about The Second Harvest Food Bank of Central Florida, let us start by saying this is a BIG operation! We are a private, nonprofit organization that collects, stores and distributes donated food to more than 850 feeding partners in seven Central Florida counties: Brevard, Lake, Marion, Orange, Osceola, Seminole and Volusia. Last year, with the help of numerous donors, volunteers and a caring, committed community, the food bank distributed nearly 82 million meals to partner programs such as food pantries, soup kitchens, women’s shelters, senior centers, day care centers and Kids Cafes.
In addition to getting food to those in our community who need it, Second Harvest transforms dozens of lives directly every year through several innovative programs. Economically-challenged adults who graduate from our 16-week culinary training program are placed in ‘better than minimum wage”’ jobs that set them and their families on a path to self-sufficiency. We provide assistance to connect people who are eligible to receive SNAP food assistance benefits with the resources they need to access the program and get help. We collaborate with many social service agencies to address the broad spectrum of needs facing many members of our community.
Department Overview
This position directly supports the Agency Relations (AR) department and overlaps with our Programs and Operations departments. The Agency Relations team (AR Director and 4 AR Coordinators) works both independently and with our Programs team to determine which partner agencies would be ideal sites for hunger relief initiatives such as general pantries, childhood hunger and SNAP outreach. The AR team also works closely with Second Harvest’s Operations team, who runs the day-to-day operation of our warehouse, which includes the safe procurement, sorting and delivery of food resources to support our network of Partner Agencies and programs.
Work Hours
Monday-Friday 8:30am-5:00pm; Occasional nights and weekends for special events; Up to 60% local travel within seven county service area - this position will travel in and serve mainly in the Volusia County area.
Job Summary
Under the direction of the Agency Relations Director, this role serves as Second Harvest’s primary point of contact for our network of Partner Agencies, while ensuring a safe and equitable distribution of food in Brevard, Marion, Orange, Osceola, Volusia, Seminole and Lake Counties. This position will work primarily with agencies in Volusia County.
Job Responsibilities
Agency Site Visits
- Schedule, conduct and document annual agency monitoring for all assigned agencies
- Share and discuss individualized agency “dashboard,” including capacity building opportunities
- Inform Partner Agencies of available resources
Communication & Customer Service
- Establish and maintain strong connections with Partner Agencies
- Provide high-level customer service to existing and potential Partner Agencies
- Communicate effectively with multiple departments within SHFB
- Assist with the production of the Banana Box, a monthly agency e-newsletter
- Provide content for the Partner Agency website, SHFB blog, and employee newsletter as needed
- Update and maintain Second Harvest’s online Food Finder tool
- Commiserate with Agency Relations staff at other food banks to share promising practices
Training & Special Events
- Help to design and facilitate regular agency training and orientation
- Support Second Harvest’s Agency Council and regional quarterly agency gatherings
- Help to plan, design and execute annual agency conference and networking event
Record Keeping
- Maintain detailed and accurate agency records and paperwork
- Generate reports with agency data using the food bank’s database, Primarius
- Help to administer, interpret and record data from the annual Partner Agency survey
General
- Other duties as assigned
So, if you are interested and think you want to apply, but you are not sure if you are a perfect fit for these requirements, we still want to hear from you. Everybody brings a different set of skills and experience to our team and we welcome your interest in Second Harvest. Chances are, you may be just who we are looking for!
Requirements
Knowledge, Skills, Education and Experience Required
- Associate’s Degree OR equivalent combination of education and experience
- Two years of experience working in social services setting
- Comfortable working with people from diverse social and ethnic backgrounds
- Demonstrated problem solving and critical thinking ability resulting in positive outcomes
- Proven success with collaboration and teamwork
- Ability to plan, organize, and set realistic and timely goals in relation to department plans
- Ability to effectively communicate both written and verbally
- Ability to multi-task and thrive in a dynamic work environment
- Ability to work independently and manage time well
- Proficient in Microsoft Word, Excel and Outlook
Desired Skills and/or Certifications
- Experience using Canva and other presentation software
- Experience and comfort training and speaking to groups
- Experience creating and/or working with data charts and visuals
- Bilingual in Spanish and English
