SNAP Application Assistant (P/T)

SUMMARY: We are seeking an intern to assist neighbors in submitting SNAP applications to the DCFS for eligibility determination. Due to the high volume of referrals from various sources, this role will involve completing SNAP applications over the phone using the RingCentral app, assisting applicants at partner agencies, and following up with previous applicants. The position is primarily remote, utilizing RingCentral for phone communication, but there will be some in-person assistance at partner agencies.

The intern will spend a majority of their time communicating with clients about SNAP, completing applications, and recording data in Excel. The role averages 20 hours per week, depending on the volume of application assistance requests.

RESPONSIBILITIES:

• Contact SNAP referrals for SNAP application assistance.
• Schedule SNAP application appointments
• Answer general SNAP questions
• Complete SNAP applications over the phone with clients.
• Record required data in an Excel spreadsheet upon the completion of each interview.
• Follow up with our previous SNAP applicants to see if they could receive SNAP benefits.
• Attend events to conduct SNAP outreach

REQUIREMENTS:

• Able to efficiently navigate Excel and the SNAP online application system.
• Friendly and patient demeanor with SNAP clients on the phone and in person.
• Attention to detail and accuracy with data entry.
• Maintain confidentiality.
• Complete training for SNAP Application Assistance program.
• Complete Ring Central Training.
• Complete DCFS required Civil Rights Training.
• Learn what data is needed and enter it into the Excel spreadsheet for tracking purposes.
• Optional: Attend Feeding Louisiana meetings with other assisters and DCFS to keep abreast of new information and trouble shooting techniques.

TRAINING:

• Attend initial meeting to meet program manager and learn more about the SNAP Application Assistance program and volunteer role.
• Shadow a SNAP application appointment being completed
• Shadow a SNAP application being completed via Ring Central.
• Complete a SNAP application appointment with a program manage sitting in. Complete necessary paperwork.

This internship provides an excellent opportunity for personal and professional growth while contributing to meaningful projects that impact the community.

Job Types: Part-time, Contract, Internship

Pay: $15.00 - $16.00 per hour

Schedule:

• 4 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Work Location: Hybrid remote in New Orleans, LA 70123

Salary : $15 - $16