Marketing and Communications Manager

About Second Helpings

At Second Helpings, we envision a community where everyone has enough nourishing food and ample opportunities to thrive. By accepting donated perishable and overstocked food, we prepare nutritious meals for thousands of hungry children and adults every day and distribute them free of charge through social service organizations in Greater Indianapolis.

Founded in 1998 by three chefs, Second Helpings remains true to its core mission while the ability to serve our community has continued to grow. We fight hunger from all angles. In the last fiscal year we have saved over 3.7 million pounds of food from the landfill. We distributed nearly 1.2 million meals and redirected another 2.4 million pounds of food products to 100 area partners.

The Second Helpings building is a vibrant and active one, fostering a collaborative work environment. The organization relies on a steady and dedicated volunteer corps that is in the building during most open hours, and it sees culinary job training students and graduates coming and going regularly. Food and food culture are ever-present, and lunch is available on most days.

JOB SUMMARY

This position is responsible for leading all of Second Helpings’ marketing and communications efforts through innovative content creation and effective project management while enhancing Second Helpings’ image in the broader marketplace. The position also supervises the Visual Communication Specialist (graphics design) position. The Marketing & Communications Manager role is pivotal to the Second Helpings development team, working collaboratively throughout the year on projects to support annual operating funds like signature fundraising events Tonic Ball and Corks & Forks as well as Giving Tuesday. Additionally, this role works closely with our programs staff to highlight community partnerships, recruit students for the Culinary Job Training program, and attract volunteers to support our mission. A successful candidate will be comfortable working both independently and collaboratively within a small, close-knit team, and thrive in a fast-paced, deadline-driven environment. Must be able to communicate effectively with a diverse range of stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General Marketing & Communications:

• Responsible for editorial direction, design, production and distribution of all publications.
• Coordinate media interest in Second Helpings and ensure regular contact with media through proactive media outreach as well as fielding media requests.
• Coordinate the appearance of all print and electronic materials such as letterhead, use of logo, brochures, etc.

Social Media Management:

• Manage social media presence including website, Facebook, Instagram, X, and YouTube.
• Drive strategy to increase social media and online engagement.
• Lead social media content creation, including written blog content, tweets, posts & videos.

Data & Analytics:

• Monitor, report and present on online engagement analytics (web, email, social media, earned media)
• Leverage key engagement metrics across platforms to optimize content, messaging and distributions

CORE COMPETENCIES

• Excellent written and verbal communication skills
• Demonstrated skills, knowledge and experience in the design and execution of marketing,

communications and public relations activities

• Proven results in implementing marketing and communications strategic plans
• Strong attention to detail and proofreading skills
• Demonstrated ability to work on multiple projects simultaneously while managing deadlines
• High level of creativity and strong sense of visual design
• Proven results in managing social media platforms (Facebook, X, Instagram, YouTube) and analytics technologies to engage a diverse audience
• Understand and analyze marketing reports, analytics and performance across various marketing channels/outlets
• Experience with the web content management platform WordPress
• Proficiency in Adobe Creative Suite, Microsoft Office, Google Drive, and Salesforce
• Demonstrated successful experience writing press releases and negotiating with media
• Experience overseeing the design and production of print materials and publications
• Experience working with volunteers is desirable

JOB REQUIREMENTS

• Bachelor’s degree in marketing, public relations, journalism, or a related field preferred. Relevant experience can be substituted for a degree.
• At least 3-5 years of relevant professional experience in a nonprofit setting.
• At least 1 year of supervisory experience.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Ability to remain in a stationary position for lengthy periods of time.
• Must be able to move up to 25 lbs.
• Repetitive motions sitting at a computer keyboard.

Second Helpings will make all reasonable accommodations to enable individuals to perform all essential functions of the position.

Second Helpings maintains a policy that Equal Employment Opportunities be available to all persons without regard to race, gender, age, color, religion, national origin, ancestry, disability, citizenship status, sexual orientation, gender identity, military status, genetic information, and any other legally protected status. The organization does not discriminate in any aspect of employment based on any of these characteristics.

Second Helpings is proud to be a certified Good Wages employer.

This is a full time salaried exempt position, with a minimum wage of $60,000 annually commensurate. Must submit cover letter and resume for consideration.

JOB CLOSES 8:00 AM MONDAY March 31, 2025. Apply through really.com or the Second Helpings website at www.SecondHelpings.org.