Patient Care Coordinator (PCC) to start then transition to Office Manager

Second Wave Physical Therapy was founded by an alliance of locally tenured therapists and patient coordinators with a mission to return unparalleled care and customer service back to Ventura County. Our patient-over-profit approach is made possible by staying true to our community roots and refusing to be governed by large or out-of-state corporate entities.

Overview: Patient Care Coordinator

Clinic: Port Hueneme

Salary: depending on experience

Currently, we are looking for a part-time PCC that will train at our Port Hueneme location but will transition to Office Manager for our new Oxnard location in April/May

*Bilingual in Spanish is required*

Responsibilities

• Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required paperwork.
• Responsible for answering phones and directing calls as required.
• Schedules new patients and collects all necessary information to verify carrier insurance.
• Accurately and completely enters patient information and demographics into computer system.
• Answering emails and other electronic messages as required.
• Tracking and sorting electronic faxes.
• Collects co-pays/deductibles and payments prior to patient appointments. Inform patients of any outstanding balance and issues.
• Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow.
• Follow up on “no show” and late cancellation patients.
• Schedule Optimization, ability to fill schedule after last minute cancellations.
• Maintains patient confidence and protects operations by keeping information confidential.
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Second Wave Physical Therapy.

Qualifications

Knowledge, Skills and Abilities

• General knowledge of Microsoft Office Suite
• Possess strong customer service skills
• Must be organized while multi-tasking
• Ability to communicate in a professional and kind manner, relating well to others to build rapport with patients and co-workers.
• Ability to demonstrate active listening
• Must be able to identify and problem solve
• Ability to maintain confidential documents

Education and Experience Education : High School diploma or equivalent

Experience : 1-2 years prior experience in customer service and administration preferred;

Physical Requirements and Working Conditions: Requires prolonged sitting, some walking, bending, stooping, reaching and stretching. Requires normal range of hearing and eyesight to record, prepare and present reports.

Job Types: Full-time, Part-time

Pay: $18.00 - $24.00 per hour

Expected hours: 10 – 40 per week

Schedule:

• Monday to Friday

Work Location: In person

Salary : $18 - $24