What are the responsibilities and job description for the Patient Care Coordinator (PCC) to start then transition to Office Manager position at Second Wave Physical Therapy?
Second Wave Physical Therapy was founded by an alliance of locally tenured therapists and patient coordinators with a mission to return unparalleled care and customer service back to Ventura County. Our patient-over-profit approach is made possible by staying true to our community roots and refusing to be governed by large or out-of-state corporate entities.
Overview: Patient Care Coordinator
Clinic: Port Hueneme
Salary: depending on experience
Currently, we are looking for a part-time PCC that will train at our Port Hueneme location but will transition to Office Manager for our new Oxnard location in April/May
*Bilingual in Spanish is required*
Responsibilities
- Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required paperwork.
- Responsible for answering phones and directing calls as required.
- Schedules new patients and collects all necessary information to verify carrier insurance.
- Accurately and completely enters patient information and demographics into computer system.
- Answering emails and other electronic messages as required.
- Tracking and sorting electronic faxes.
- Collects co-pays/deductibles and payments prior to patient appointments. Inform patients of any outstanding balance and issues.
- Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow.
- Follow up on “no show” and late cancellation patients.
- Schedule Optimization, ability to fill schedule after last minute cancellations.
- Maintains patient confidence and protects operations by keeping information confidential.
- Participates in and adheres to, as required, the HIPAA Policies and Procedures of Second Wave Physical Therapy.
Qualifications
Knowledge, Skills and Abilities
- General knowledge of Microsoft Office Suite
- Possess strong customer service skills
- Must be organized while multi-tasking
- Ability to communicate in a professional and kind manner, relating well to others to build rapport with patients and co-workers.
- Ability to demonstrate active listening
- Must be able to identify and problem solve
- Ability to maintain confidential documents
Education and Experience Education : High School diploma or equivalent
Experience : 1-2 years prior experience in customer service and administration preferred;
Physical Requirements and Working Conditions: Requires prolonged sitting, some walking, bending, stooping, reaching and stretching. Requires normal range of hearing and eyesight to record, prepare and present reports.
Job Types: Full-time, Part-time
Pay: $18.00 - $24.00 per hour
Expected hours: 10 – 40 per week
Schedule:
- Monday to Friday
Work Location: In person
Salary : $18 - $24