What are the responsibilities and job description for the IT Service Desk Specialist - SECRET clearance required position at SECRET clearance required - Tesla Laboratories. Inc.?
Active Secret Clearance Required
The position is on site in Washington DC with FinCen
Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.
Responsibilities :
- Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops
- Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office
- Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices
- Standard computer images including Desktop Image
- Assist with centrally managing desktops, laptops, printers, and other network peripheral devices
- Provide quality customer service and support for designated equipment
- Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation
- Ensure all time reporting and other required reports are accurate and submitted on time
- Ensure on-going maintenance and development of positive customer relationships with end-users
- Develop and create documentation on training materials, FAQs and Knowledge Base Articles