What are the responsibilities and job description for the Business Operations and Optimization Analyst position at SECU Credit Union?
SECU is seeking a Business Operations and Optimization Analyst. This is a hybrid position, so candidates must reside within commuting distance to our Linthicum Heights, MD office.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
What you will do :
The Business Operations & Optimization Analyst will support the Transformation and Optimization efforts across the enterprise, with a targeted focus on retail and service operations. Responsible for creating detailed business analysis, outlining efficiency problems, opportunities and solutions that eliminate operational waste and provide improved experiences for our members and employees. This position will collaborate on cross functional teams, identify opportunities, and document data driven analysis that support the planning and monitoring of optimization process improvements. The individual works on critical business processes and needs and ensures the solutions delivered are accepted by the business and that the business is operationally ready to manage the steady state of the new functionality post implementation.
A day in your life might include :
- Optimize Program / Project Costs : Identify and implement cost-saving measures early in the program or project using data metrics; Identify MVP and iterations where appropriate and effective.
- Performance Metrics : Ensure the accuracy and reliability of metrics used to measure effectiveness of SECU processes, business products, services and digital solutions.
- Requirements Gathering : Collaborate closely with business stakeholders and end users to gather and document business problems, feasibility, and develop requirements for solutions based on data and metrics.
- Testing Support : Supporting the T&O team with implementation of test plans, validating documented results are accurate and has received business approval to ensure a quality product is approved for implementation. This includes providing test support by designing and assisting in the execution of test scenarios for enhanced or new functionality and ensures all components of the testing are complete and accurate.
- Reporting : Prepare detailed reports and presentations for management, summarizing findings, recommendations and metrics demonstrating effectiveness of proposed solutions that prove business value add using data. Document gap areas of possible improvement to drive ongoing iterative, continuous improvement of business solutions. Through the reporting, drives standards, procedures and process improvements for the business units as a result of the T&O team efforts.
- Project Management : Support SECU programs and projects by integrating strategic planning with portfolio planning for systems and technology. Outline effects of business decisions on future performance through modeling tools and process maps.
- Stakeholder Communication : Maintain effective multi-modal communication with stakeholders to ensure alignment and support for proposed business solutions. Use excellent communication skills to convey complex concepts to stakeholders that have different subject matter expertise.
- Collaboration : Work effectively in cross-functional teams and business units to improve the quality of service provided to internal and external customers through well thought out business solutions based on data and metrics.
- Compliance : Ensure all business processes comply with relevant regulations and standards by documenting new processes and procedures for regulatory review.
- This is not meant to be a full list of duties or responsibilities; other duties and responsibilities will be required.
What we need from you :
Education Requirements
Experience Requirements
Compensation Information : Offers will be commensurate with experience and education. Please Note : We typically hire near to the mid-point, which is $95,900.
Other Compensation Includes :
We provide comprehensive benefits, with a focus on total well-being :
SECU is committed to fostering a diverse, equitable, and inclusive workforce where all individuals are valued and respected. We take pride in providing equal opportunities for all qualified applicants regardless of race, ethnicity, national origin, gender, sexual orientation, gender identity or expression, religion, military or veteran status, or any other characteristics protected by law.
Salary : $73,800 - $118,000
