What are the responsibilities and job description for the IT Applications Specialist position at SECU?
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview
This position is a subject matter expert in a specific solution, system, and technology. This individual will be able to build low code/no code solutions within systems, support solutions and implementation, document system, solution, project and team functionality, processes, decisions, etc. This individual will also coordinate changes, liaise across IT and the business, and analyze relevant services and systems.
Responsibilities
Under general supervision:
Build:
Medium complexity configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.
Create and Optimize simple Workflows & Dashboards
Support:
Direct Reports: N/A
Internal Relationships: Business Users, Product Owners, Engineers, Technical Product Managers, Business Systems Analysts, DBAs, Support & Infrastructure IT Engineers
External and Vendor Relationships: Engage for Support & Troubleshooting as well as Implementation and Conversion Projects.
Qualifications
Required Education: Bachelors; Acceptable Fields of Study: Software Engineering, Business, Information Systems, Data Analysis, and Engineering.
Required Relevant Experience: 2 years
Desired Relevant Experience: 5 years
Required Knowledge, Abilitiies, Skills:
Understands, but still learning about the SECU organization, Finance Industry, banking, and has a service minded work ethic.
Sitting for prolonged periods
Telephone for prolonged periods
Computer for prolonged periods
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Position Overview
This position is a subject matter expert in a specific solution, system, and technology. This individual will be able to build low code/no code solutions within systems, support solutions and implementation, document system, solution, project and team functionality, processes, decisions, etc. This individual will also coordinate changes, liaise across IT and the business, and analyze relevant services and systems.
Responsibilities
Under general supervision:
Build:
- Good understanding of Platform/Systems
- Procedures to improve the existing systems by applying the appropriate changes or updates.
- Day-to-Day unit functions of specialized technology such as:
Medium complexity configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.
Create and Optimize simple Workflows & Dashboards
Support:
- Tier 3 support for production systems.
- SDLC
- Monitoring applications.
- User support.
- Development of functional requirements
- Technical requirements.
- Business Process Workflow diagrams.
- Work on approved project management software.
- Knowledge base and deliver Technical Documentation
- Application upgrades
- Testing & deployment
- User Training
- Releases / CRQ Owner
- Monitor user adoption.
- Business partners & users
- Vendors both for implementation projects and issue support
- Technical liaison to Software Engineers, systems engineers, Database Administrators, and other IT Teams.
- Customer needs and developing of functional requirements that specify what the technology solutions should do and how they should perform.
- Current business processes and systems to identify their strengths and weaknesses.
- Areas for improvement where technology can enhance efficiency, quality, or member satisfaction.
Direct Reports: N/A
Internal Relationships: Business Users, Product Owners, Engineers, Technical Product Managers, Business Systems Analysts, DBAs, Support & Infrastructure IT Engineers
External and Vendor Relationships: Engage for Support & Troubleshooting as well as Implementation and Conversion Projects.
Qualifications
Required Education: Bachelors; Acceptable Fields of Study: Software Engineering, Business, Information Systems, Data Analysis, and Engineering.
Required Relevant Experience: 2 years
Desired Relevant Experience: 5 years
Required Knowledge, Abilitiies, Skills:
Understands, but still learning about the SECU organization, Finance Industry, banking, and has a service minded work ethic.
- Comfortable with specific product, platform, or system the solution uses.
- Shows interest in all of SECU IT to be well rounded and communicative.
- Solution minded problem solver
- Collaborative and team player attitude with excellent communication skills both written and oral.
- Must adhere to the work schedule and attendance policy established by the manager.
- Must be able to confidently interact with technical, non-technical, and management staff.
- Review and refinement of the product backlog, sometimes contributing to setting priority.
- Stay up to date on the latest industry trends and technical advancements.
- Must be able to speak English fluently.
- Must have strong analytical skills with high attention to detail.
- Serves as on-call responder for software the team supports.
- Software Development Life Cycle(SDLC)
- Experience working with JIRA
- Experience working with SCRUM Agile
- Working knowledge of Remedy
Sitting for prolonged periods
Telephone for prolonged periods
Computer for prolonged periods
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
