Client Success Manager

Secure Data Technologies, Inc., is seeking a methodical, strategic, and insight-driven Client Success Manager to join our team. This isn’t just another customer success role – it’s your opportunity to drive the evolution of Secure Data Technologies, Inc., building long-lasting client relationships and making an impact every day. If you’re ready to leverage your technical expertise and strategic thinking to ensure our clients thrive, we want you on our team.

As a Client Success Manager, You're the primary point of contact for assigned clients, you’ll guide them through a seamless post-sales experience, focusing on understanding their IT needs and driving adoption of Managed Services, Professional Services, and VAR solutions. You’ll proactively identify opportunities for upselling and cross-selling, ensuring clients maximize the value of our solutions while contributing to our growth.

Your ability to solve complex problems and build strong, trust-based relationships will be key to driving customer satisfaction and retention. If you're ready to thrive in a fast-paced, dynamic environment where every interaction counts, this role is made for you.

Key Responsibilities:

• Customer Engagement: Proactively build and maintain strong relationships by deeply understanding your customers’ IT goals and objectives.
• Solution Adoption: Lead customers through a structured, data-backed approach to successfully integrate and adopt our solutions, ensuring they derive maximum value.
• Revenue Growth: Collaborate with the sales team to identify upselling and cross-selling opportunities based on a detailed understanding of customer needs and technical challenges.
• Problem Resolution: Utilize a methodical approach to solve complex customer challenges, ensuring satisfaction and client retention.
• Business Reviews: Conduct strategic business reviews by analyzing performance data, identifying trends, and understanding future needs to ensure continuous improvement and long-term customer success.
• Cross-functional Collaboration: Work seamlessly with internal teams such as Sales, Technical Support, and Professional Services to ensure efficient service delivery and that client needs are met at every stage.
• Customer Advocacy: Provide actionable insights and feedback to internal teams based on customer interactions, advocating for product evolution and service enhancements.
• CRM Management: Keep detailed, accurate customer records within the CRM system, tracking engagement metrics, touchpoints, and opportunities for future growth.
• Other duties as assigned.

Requirements:

• 3-5 Years of experience in customer success, account management, or IT sales.
• Analytical thinker with a strong understanding of IT solutions and customer needs.
• Capable of methodical planning and proactive problem-solving to drive customer success.
• Results-oriented with a proven track record of maintaining high levels of customer satisfaction and retention.
• Strong communication skills and collaborative mindset to work across teams and drive client-focused outcomes.
• Ability to leverage data and insights to optimize service delivery and ensure that customer goals are being met.

Education: Bachelor’s degree in marketing, Business, or a similar field required.

What We Offer:

• Competitive Pay & Benefits – including health insurance, retirement plans, and paid time off.
• Generous Time Off – Enjoy a generous PTO package including 10 vacation days, 3 personal days, 7 paid holidays, 1 floating holiday, and your birthday off! To honor our veterans, we proudly offer Veterans Day as an additional paid holiday.
• A High-Performance Culture – Collaborate with a team that thrives on growth, learning, and community.
• Professional Development – Get access to top-tier training, certifications, and career growth opportunities.
• Cutting-Edge Tech – Work with innovative solutions and leading-edge technologies to drive your success.

About Secure Data Technologies:

At Secure Data Technologies, we’re redefining IT solutions for businesses globally. From cybersecurity to cloud transformation, we help our clients grow, stay secure, and unlock their IT potential. We’re a passionate, innovative team that thrives on tackling the toughest challenges and staying ahead of the technology curve.

Physical Requirements:

• Sedentary Role: Prolonged periods of sitting at a desk, using a computer, and handling phone calls for up to 8 hours per shift. Occasional standing or walking within the office environment.
• Repetitive Motions: Frequent use of hands and fingers for typing, mouse navigation, and handling call center equipment. Regular use of a headset for communication, requiring consistent hand-eye coordination.
• Visual Acuity: Ability to view and interpret data on computer screens for extended periods. Capability to read small text, reports, emails, and technical instructions accurately.
• Hearing Requirements: Ability to clearly hear and understand client communication over phone or digital platforms, even in a busy environment. Prolonged use of headsets for phone and virtual interactions.
• Minimal Lifting: Occasionally required to lift and carry office supplies, files, or small equipment weighing up to 20 pounds.
• Manual Dexterity: Ability to operate standard office equipment such as keyboards, mice, telephones, and headsets. Capability to write, type 50 WPM, and input data with speed and accuracy.
• Cognitive Demands: High level of attention to detail, problem-solving, and multitasking skills required for effective troubleshooting and client support. Ability to remain focused and attentive in a fast-paced, high-pressure environment.
• Communication Skills: Must be able to speak clearly and professionally, ensuring accurate information exchange with clients and team members. Ability to explain technical concepts to non-technical clients.
• Environmental Requirements: Work is performed in a quiet, climate-controlled office setting designed to minimize distractions. Occasional exposure to background noise typical of a call center environment.

No unusual environmental, lifting, or exertion requirements are associated with this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

SecureData Technologies, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law, in compliance with Title VII of the Civil Rights Act of 1964.

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Performance bonus

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: Hybrid remote in O'Fallon, IL 62269

Salary : $75,000