Onboarding and Training Administrator

Overview: We are seeking a detail-oriented and creative Onboarding and Training Administrator to join our dynamic team. This in-person, part-time position will play a pivotal role in supporting our onboarding initiatives, enhancing brand awareness, driving engagement, and training our agents on programs and sales techniques. The ideal candidate will blend analytical skills, creativity, and proficiency in onboarding tools while also taking on a key responsibility of monitoring company leads. If you're passionate about onboarding and training and eager to contribute to the growth of a forward-thinking organization, we want to hear from you!

Key Responsibilities:

Onboarding Support:

• Develop and implement onboarding strategies that align with company goals and objectives.
• Conduct research to identify trends, best practices, and ways to improve the onboarding process.
• Create compelling onboarding content, including resources, welcome materials, and guides for new hires.
• Manage and optimize onboarding tools to streamline processes and improve efficiency.
• Analyze onboarding performance using tools to measure effectiveness and guide future decisions.
• Collaborate with the sales team to create training materials that support sales efforts and enhance agent success.
• Assist in maintaining the company website or internal systems with updated onboarding resources.

Lead Monitoring & Management:

• Track and monitor incoming leads from various channels to assess the success of onboarding campaigns.
• Analyze lead data to determine conversion rates and effectiveness of onboarding strategies.
• Coordinate with the sales team to ensure leads are properly routed and followed up on for optimal engagement.

Training & Development:

• Develop and deliver engaging training programs for new and existing agents, focusing on onboarding, sales techniques, and product knowledge.
• Conduct in-person training sessions on company programs, sales strategies, and customer service.
• Monitor agent performance, providing feedback and coaching to improve sales effectiveness.
• Create and update training materials, guides, and resources to support agent development and success.

Collaboration & Support:

• Work closely with sales, HR, and management teams to align onboarding strategies with overall company goals.
• Provide input on new onboarding processes and training methods to ensure agents are well-prepared for their roles.
• Assist in identifying areas where agents may need additional onboarding or training resources to enhance their performance.

Requirements:

• Proven experience in onboarding, training, or a similar administrative role.
• Proficiency in onboarding tools and platforms, with the ability to track and improve onboarding performance.
• Strong copywriting skills, with the ability to create engaging content and materials for new hires.
• Familiarity with employee engagement and onboarding best practices.
• Strong organizational skills with attention to detail, with the ability to manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal, with a collaborative mindset.
• Ability to conduct research to inform decision-making and improve onboarding processes.

Education & Experience:

• Bachelor's degree in Business Administration, Human Resources, or a related field preferred.
• 2 years of experience in onboarding, sales training, or lead management.

Why Join Us:

• Opportunity for growth within a collaborative, innovative, and supportive work environment.
• Competitive salary and benefits package.
• Contribute to the growth of a company that values creativity and data-driven decisions.

This part-time, in-person position is located at 707 Brookpark Rd., Cleveland, OH 44109. If you’re passionate about onboarding and training, and excited to be part of a growing company, we would love to hear from you. Apply today and help us enhance our onboarding process and agent training initiatives!

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 20 per week

Benefits:

• Paid time off

Schedule:

• 4 hour shift

Ability to Commute:

• Cleveland, OH 44109 (Required)

Ability to Relocate:

• Cleveland, OH 44109: Relocate before starting work (Required)

Work Location: In person

Salary : $17