Sales Representative: E-Recycling Division

PURPOSE

Secure Shredding and Recycling (SSR) is committed to protecting its clients’ confidential information by providing NAID-certified services such as shredding, record destruction, and e-waste recycling. Due to the growing demand for our services, we are looking to grow our team by adding a Sales Representative in the e-waste recycling division.

The Sales Representative in the e-waste recycling division is a new position within the company. He/she will be responsible for exhibiting the highest level of customer service to prospective and current customers. The Sales Representative for the E-Recycling Division will play a critical role in driving business growth by fielding inbound leads, identifying and pursuing new sales opportunities, and cross-marketing our e-recycling services to our existing paper shredding customer base.

The ideal candidate will enjoy interacting with people, exhibit exceptional communication skills, especially over the phone, and possess a keen attention to detail.

The ideal candidate must embody the company’s core values:

• Positive and professional attitude

• Customer-focused

• Always do the right thing

• Teamwork

ROLE AND RESPONSIBILITIES

• Field and respond promptly to inbound e-recycling leads, in a professional, timely, and customer-service-oriented manner providing detailed information and converting inquiries into sales.

• Maintain accurate records of lead interactions in the CRM system.

• Interact with prospective customers (on the phone or via email) in a manner that provides them with all the information they need and encourages them to become a customer.

• Contribute toward building and maintaining strong relationships with new and existing customers to ensure satisfaction and loyalty through regular follow-ups

• Interact with current customers (on the phone or via email) in a manner that conveys professionalism and empathy and resolves their issues.

• Educate current customers about the benefits of our e-recycling services and offer tailored solutions to meet their needs.

• Provide ongoing account management, including follow-ups and upselling opportunities.

• Proactively identify and target prospective customers through research, networking, and outreach.

• Conduct outside sales efforts, including face-to-face meetings, presentations, and attendance at industry events.

• Collaborate with other team members to troubleshoot and resolve customer issues.

• Collaborate with the paper shredding sales team to identify cross-selling opportunities among existing customers.

• Accurately capture all necessary customer intake information.

• Perform regular audits of customer information and update information as necessary to ensure the customer database is as accurate as possible.

• Stay informed about industry trends, market demands, and competitor activities.

• Provide feedback to the management team to refine service offerings and sales strategies.

• Other duties and responsibilities as assigned.

REQUIRED SKILLS AND QUALIFICATIONS

• Must be able to read, write, and speak English fluently to communicate effectively with clients and team members.

• Ability to work independently, follow instructions, ask questions if necessary, and complete tasks on time with minimal supervision

• Self-motivated with a passion for excellence and self-improvement

• Adherence to strict confidentiality guidelines.

• Knowledge of data security, IT equipment, or related technologies.

• Demonstrate consistent success in meeting or exceeding sales targets, preferably in technology or B2B service industries

• High School diploma or equivalent.

• Some customer service experience preferred.

• Exceptional communication skills (verbal and written).

• Customer service oriented.

• Keen attention to detail.

• Highly organized.

• Ability to multi-task.

• Proactive problem-solving skills.

• Familiarity with Microsoft Office (Word and Excel).

• Basic computer skills.

• Valid driver’s license

• Ability to travel locally for outside sales efforts

• Familiarity with CRM systems and sales reporting tools.

PHYSICAL DEMANDS/WORK ENVIRONMENT

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• The noise level in the work environment is usually moderate.

• The employee is usually required to sit for extended periods of time; use hands and fingers to type on a computer.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• While performing the duties of this job, the employee is regularly required to walk, talk, and hear.

Passing a background, drug, and motor vehicle driving check will be required.

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• Health insurance
• Paid time off

Compensation Package:

• Commission pay

Schedule:

• 8 hour shift

Work Location: In person

Salary : $40,000