Operations Supervisor

The Operations Supervisor oversees driver's performance, duties and responsibilities. Driver's certifications need to be updated and current. This individual would assist or manage the day-to-day fleet operations of their assigned Division. This includes all aspects, but not limited to drivers' operations, training, affiliates/internal performance and assisting Transportation Manager with daily operations.

• Create daily scheduling and coordination of transportation. • Keep drivers training and certifications up to date. • Conduct training for any certifications that are due to expire. • Ensure that drivers have all necessary information for their next-day schedules. • Prints the schedules the day before so they are ready in the morning. • Assess the next day's resources and forecast potential problems. • Determine if any trips need to be conducted by a partner. • Re-arrange the schedule and drivers as needed to ensure proper coverage. • Act as backup driver in the event drivers call out or are unavailable for coverage. • Conduct drivers' quarterly meetings and Safety meetings. • Fills in or assists the Trans. Manager as needed. • Vehicles safety and maintenance inspections. • Conduct / Monitor drivers' performance evaluations. • To be completed annually or as needed due to disciplinary action. • Frequent and Random field spot checks / Affiliates vehicle and Drivers. • Conduct Accident / Injury investigations and reporting. • Address and resolve drivers' personnel issues; Address disciplinary issues. • Utilize the Discussion Log to document any disciplinary actions. • Enforcement of Company's procedures and policies. • Will provide verbal and written warnings. • Interact closely with the senior center staff resolving concerns as they arise • Works cooperatively and professionally with Center staff. • Attend all required meetings in the absence of the Transportation Manager. • Manage and maintain a fleet of lift vans, A.D.A accessible mini buses ambulatory vehicles.

• Data entry into a FileMaker based system. • Act as back up coverage for the Transportation Manager.

▪ High School graduate.

▪ College degree preferred.

▪ Commercial driver license with passenger endorsement, preferred

▪ CPR/First Aid preferred, will train

▪ Experience in Senior Care or related human services industry.

▪ One year experience with the elderly required

▪ Extensive knowledge of Kansas City and surrounding areas streets, neighborhoods and traffic patterns.

▪ Vehicle scheduling and dispatching a plus.

▪ Supervisory experience a plus.

▪ Must be a self-starter.

▪ Must be able to work unsupervised.

▪ Must be able to manage multiple tasks and see them to completion in a timely manner.

▪ Must possess good communication skills.

▪ Must be computer literate and proficient with Word, Excel and database management software

▪ Be able to push 50lbs and lift 150lbs minimum

▪ Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents

▪ Position may require standing/walking for up to 4 hours

Working Conditions

▪ Must be able to work weekends, Holidays and any shift as necessary.

▪ Work hours: 07:00 am -17:00 pm with varying shifts (occasional need for after-hour calls.)

▪ Might be required to drive vehicles as needed.

▪ Must be able to travel out of town with overnight when necessary