What are the responsibilities and job description for the Operations Supervisor position at Secure Transportation Company Inc?
Summary Description
Oversee driver's performance, duties and responsibilities. Driver's certifications need to be updated and current. This individual would assist or manage the day-to-day fleet operations of their assigned Division. This includes all aspects, but not limited to drivers' operations, training, affiliates/internal performance and assisting Transportation Manager with daily operations.
Key Tasks and Responsibilities
Create daily scheduling and coordination of transportation. Keep drivers training and certifications up to date. Conduct training for any certifications that are due to expire. Ensure that drivers have all necessary information for their next-day schedules. Prints the schedules the day before so they are ready in the morning. Assess the next day's resources and forecast potential problems. Determine if any trips need to be conducted by a partner. Re-arrange the schedule and drivers as needed to ensure proper coverage. Act as backup driver in the event drivers call out or are unavailable for coverage. Conduct drivers' quarterly meetings and Safety meetings. Fills in or assists the Trans. Manager as needed. Vehicles safety and maintenance inspections. Conduct / Monitor drivers' performance evaluations. To be completed annually or as needed due to disciplinary action. Frequent and Random field spot checks / Affiliates vehicle and Drivers. Conduct Accident / Injury investigations and reporting. Address and resolve drivers' personnel issues; Address disciplinary issues. Utilize the Discussion Log to document any disciplinary actions. Enforcement of Company's procedures and policies. Will provide verbal and written warnings. Interact closely with the senior center staff resolving concerns as they arise Works cooperatively and professionally with Center staff. Attend all required meetings in the absence of the Transportation Manager. Manage and maintain a fleet of lift vans, A.D.A accessible mini buses ambulatory vehicles.
Data entry into a FileMaker based system. Act as back up coverage for the Transportation Manager.
Education & Training
High School graduate.
College degree preferred.
Commercial driver license with passenger endorsement, preferred
CPR/First Aid preferred, will train
Knowledge and Experience
Experience in Senior Care or related human services industry.
One year experience with the elderly required
Extensive knowledge of Oklahoma City and surrounding areas streets, neighborhoods and traffic patterns.
Vehicle scheduling and dispatching a plus.
Supervisory experience a plus.
Core Competencies
Must be a self-starter.
Must be able to work unsupervised.
Must be able to manage multiple tasks and see them to completion in a timely manner.
Must possess good communication skills.
Must be computer literate and proficient with Word, Excel and database management software.
Working Conditions
Must be able to work weekends, Holidays and any shift as necessary.
Work hours: 07:00 am -17:00 pm with varying shifts (occasional need for after-hour calls.)
Might be required to drive vehicles as needed.
Must be able to travel out of town with overnight when necessary
Physical Requirements
Be able to push 50lbs and lift 150lbs minimum
Position requires working in a seated position while operating computer, keyboard, mouse, phones and printers and filing of documents
Position may require standing/walking for up to 4 hours
