What are the responsibilities and job description for the Support Services Specialist position at Secured Mobility LLC?
Support Services Specialist's primary role is to provide exceptional experience for each of our customers. The ideal candidate will be responsible for building reputable relationships with our customers in a professional and timely manner and often being the first line of communication and building the foundation between our customers and our Company. We are looking for a self-motivated individual team player, who is flexible, learns quickly, shares ideas, and has strong professional communication and problem-solving skills.
Provide excellent customer support through phone, email and messaging platforms.
Resolves issues efficiently and effectively or determines escalation to a more experienced team member.
Train in a compassionate and flexible manner to address each client's skill level.
Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations, while maintaining client confidentiality
Enhance training and self-help documentation for internal and external use
Clearly communicates with clients (verbally and written) while researching complex issues, troubleshooting, and status updates
Researches issues of varying complexity while working to resolve them and communicate progress with the client
Participate in QA testing and troubleshooting for product enhancements
Identify, analyzes, and implements processes, attention to fine details and/or suggests improvements
Multi task and switch focus with understanding and flexibility in a company of growth
Performs other duties as assigned/not assigned as needed.
Required Education: High school or equivalent
Pay rate is dependent on experience
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $16 - $17