Director of Information Technology

Client is looking for a Director, Technology. This position will support the Regional Chief Information Officer, in developing and leading Information Technology strategies for our care delivery organization, Unity Health Network, as well as across our Midwest region. The ideal candidate will drive service excellence by planning, organizing, and providing oversight and accountability for all information technology business, operations, and service delivery activities. In this role, you will serve as a trusted and influential business partner strategizing with local, regional, and national colleagues. In partnership with the regional CIO, you will develop, implement, and optimize technology solutions to accelerate business, clinical, and patient-centric initiatives. As a servant leader, you will build engaged, high-performing teams under a committed, exciting, service-oriented workplace culture.

Core Accountabilities:

1. Lead and analyze key business initiatives and information needs which support, influence, and transform business operations and MBOs.

• Collaborate with key stakeholders to ensure business plan are aligned with regional plan.
• Develop strategic goals, objectives and plans for Information Technology department.
• Provide leadership and management in executing the strategy.

1. Architect IT strategic plans to align with business objectives and support innovation and efficiency.

• Partner with business leaders to identify critical needs and create cost-effective solutions.
• Create roadmaps and timelines to align with expectations and drive opportunities across the eco-system.

1. Communicate Information Technology s vision, goals and objectives, and efficiencies related to execution and implementation of information system solutions across the region.

• Lead and define the process and service levels across region and ensures service levels are accurate and meet requirements.
• Facilitate both internal and external relationships with executives, administration, physicians, and key strategic vendors.

1. Participate in budget preparation and demand management related to all IT requests.

• Provide monitoring reports to ensure actual and budget are on target.
• Collaborate with business sponsors/key members to define the return on investment (ROI) and projected post implementation review and analysis, ensuring cost effective investments have been made.
• Oversee the successful completion of all IT approved and funded projects for the region.

1. Ensures IT maintains the infrastructure, network, key critical clinical and non-clinical applications, desktop support and proper disaster recovery procedures.

• Participates in applicable education and meetings in order to support regional needs.
• Provides leadership and knowledge to maintain an accurate Application Inventory which is understood, communicated and supported.

Job Responsibilities:

• Model servant leadership across all technology verticals IT service delivery, operations, and business processes.
• Assess and monitor organization technology needs, develop remediation plans,
• Design, document and implement IT operational processes and procedures.
• Develop and implement department-wide employee experience/engagement strategies.
• Establish disaster recovery and business continuity plans and ensure consistent 24x7monitoring of critical business applications.
• Develop and implement reporting that provides tracking, pattern recognition (common problem categories, resolution techniques) and measures the effectiveness of problem management process.
• Conduct RCA (root cause analysis) meetings, document action items and check for progress. Coordinate between various support teams to identify the root cause of all Service Delivery problems, create supporting documentation and drive problem tasks to prevent recurrence. Present RCA and remediation plans to Leadership Team and other Executive stakeholders
• Establish service level objectives for IT Operations and ensures they are communicated, executed and met
• Develop the disaster recovery plan for IT Operations and ensures it is communicated, rehearsed and measured
• Own the critical monitoring tools and infrastructure
• Responsible for the operation and long-term vision for our operational capabilities.
• Manage the department cost center including budgeting, approvals, expenses and cost variance reporting.
• Establish relationships with external vendors and monitors product roadmaps related to IT Operations.
• Own, operates and enhances the ITIL platform for service, incident and change management.
• Develop metrics and reporting program to demonstrate continuous improvement, reliability and availability of IT systems and operations
• Manage staff to accomplish results through effective recruitment, selection, training, development, performance management and recognition.

Required Skills:

• Thorough knowledge of ITIL service management and implementing leading practice strategies.
• Strong knowledge of optimization and full utilization of technology supported, including a solid understanding of technology capacity and limitations.
• Hands-on knowledge with Linux and Windows systems.
• Expertise with automation and cloud technologies.
• Knowledge and understanding of the business processes and employees work patterns the technology supports, to help prioritize and develop decision making criteria for major projects.
• A strong strategic and business mindset
• Excellent organizational and leadership skills
• Solid interpersonal and communication skills.
• Excellent problem solving, diagnosing and troubleshooting skills.
• Effective customer service, leadership and team motivational skills.

Preferred Skills:

• Considerable knowledge of all operations lifecycle phases (e.g., requirements definition, risk management, implementation, deployment, maintenance).
• Experience with various monitoring tools including Splunk, Dynatrace, Solarwinds, New Relic etc.
• Solid IT background and consistently keep up-to-date with advancements of the field. Apart from their education and experience, they must have every quality of a leader and a strong strategic and business acumen.
• Demonstrated knowledge delivering quality results, providing patient care improvement solutions, patient/customer satisfaction and operational efficiencies and excellence.
• Solid understanding of data analysis, budgeting and business operations

Required Qualifications

• Bachelor s degree in business, Information Technology or related field, required.

• 7 years information technology experience in a leadership role

• Demonstrated knowledge delivering quality results, providing patient care improvement solutions, patient/customer satisfaction and operational efficiencies and excellence.

• 5 years of infrastructure, key critical clinical and non-clinical applications and implementation experience.

• 5 years of software design, architecture, and implementation experience.

• 5 years in designing/developing IT systems and planning IT implementation
• Local/willing to relocate to Midwest region (Northern OH)

Preferred Qualifications:

• 5 years of customer-facing experience, including meaningful C-level interactions that have resulted in continuing relationships and a track-record of acknowledged thought leadership.
• Master s Degree, preferred (MBA, MPH, MSc, etc.).
• ITIL Certification