What are the responsibilities and job description for the IT Field Support Analyst- Orlando FL position at SecureKloud Technologies Inc?
Job Details
Job Title: IT Field Support Analyst
Location: Orlando, FL
Duration: Long-Term Contract
Job Summary:
We are seeking a skilled IT Field Support Analyst to provide on-site technical support across various locations in the Orlando, FL area. The ideal candidate will have strong experience in desktop support, hardware/software troubleshooting, and excellent communication skills.
Key Responsibilities:
- Provide hands-on technical support for desktops, laptops, printers, and mobile devices
- Troubleshoot and resolve hardware, software, and network issues
- Perform system upgrades, imaging, and software installations
- Support end-users in person, via phone, or remote tools
- Maintain accurate documentation of support activities
- Travel between client sites as needed (within Orlando area)
Requirements:
- 5 years of experience in IT support or field service roles
- Strong knowledge of Windows OS, Microsoft Office, and basic networking
- Experience with hardware setups, imaging, and deployments
- Excellent communication and customer service skills
- Reliable transportation and willingness to travel locally
Nice to Have:
- Experience in healthcare or clinical environments
- Familiarity with ticketing systems (ServiceNow, Remedy, etc.)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
