What are the responsibilities and job description for the IT Field Support Engineer - Lake Katrine NY 12449 (ONSITE) position at SecureKloud Technologies Inc?
Job Details
Job Title: IT Support Field Engineer
Location: Lake Katrine NY 12449
Contract Type: Long-Term Contract
Job Description:
We are seeking an experienced IT Support Field Engineer to join our team for a long-term contract opportunity. The ideal candidate will be responsible for providing on-site technical support for end-users, troubleshooting hardware and software issues, and maintaining IT infrastructure across various client locations. This role will require frequent travel within the assigned region.
Key Responsibilities:
- Provide on-site technical support and troubleshooting for hardware, software, and networking issues.
- Install, configure, and maintain computer systems, workstations, printers, and other IT equipment.
- Ensure proper functionality of all IT systems, including desktops, laptops, and mobile devices.
- Support users with software installations, updates, and general inquiries.
- Collaborate with the IT team to resolve complex technical issues.
- Perform system imaging, data backups, and restoration tasks.
- Document and track all service requests and incidents in the ticketing system.
- Respond to service requests in a timely manner and ensure resolution of issues to meet Service Level Agreements (SLAs).
- Provide user training on basic IT procedures and troubleshooting.
- Assist with IT infrastructure maintenance and upgrades as needed.
- Perform routine preventive maintenance on IT hardware.
Required Skills & Qualifications:
- Proven experience as an IT Support Engineer, Field Engineer, or similar technical support role.
- Strong knowledge of computer systems, networks, and troubleshooting techniques.
- Experience with Windows OS, macOS, and common business applications.
- Familiarity with hardware diagnostics and repair.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple tasks.
- Valid driver s license and reliable transportation for travel within the local area.
- Ability to work effectively in a fast-paced environment with minimal supervision.
Preferred Qualifications:
- IT certifications such as CompTIA A , Microsoft Certified IT Professional (MCITP), or equivalent.
- Familiarity with network troubleshooting and support.
- Prior experience with IT support in an enterprise environment is a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
