What are the responsibilities and job description for the Storage Manager (Remote - PST Hours) position at SecureSpace Self Storage?
MISSION STATEMENT
SecureSpace Self Storage is one of the fastest-growing Self Storage platforms in the USA, with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and upgraded security features, SecureSpace provides a high-quality experience that our customers can count on in any store they visit.
SCOPE OF POSITION
The Customer Success Representative at SecureSpace plays a crucial role in building strong relationships with customers by identifying their storage needs and offering tailored solutions using SecureSpace’s proprietary technology. This position involves actively engaging with customers to understand their requirements and challenges while leveraging cutting-edge technology to enhance customer experiences across all facility locations nationwide. The representative will perform all responsibilities from home, allowing flexibility while staying connected with customers and the team. This role thrives in a fast-paced and diverse environment, requiring a proactive and motivated individual excited about contributing to customer satisfaction and success in a technology-driven landscape.
SKILLS & EXPERIENCE:
- 2-5 years of customer service experience
- High school diploma or equivalent; college education is a plus.
- Excellent communication skills, approachable and responsive to customer needs.
- Demonstrates a proactive attitude, possessing a strong work ethic.
- Friendly and focused on service, able to anticipate and meet customer’s needs.
- Innovative and proactive problem solvers who adapt quickly to challenges and embrace learning opportunities.
- Self-motivated, independent workers who take initiative and are open to learning, always seeking opportunities for growth and improvement.
RESPONSIBILITIES: include (but are not limited to):
- Achieve and exceed sales targets by actively engaging with prospective customers through unit rentals, protection plans, and the sale of moving supplies.
- Foster and strengthen relationships with existing customers by providing exceptional service, managing payments, collecting late fees, and following up on outstanding balances.
- Assist new customers throughout the rental process and ensure they understand the agreements.
- Function independently daily while promoting teamwork and collaboration with other locations in a remote environment.
- Demonstrate strong consulting, troubleshooting, and adaptability skills to effectively resolve issues as a Customer Success Representative.
- Complete additional duties as assigned.
REPORTS TO: Virtual Operations Manager
PHYSICAL REQUIREMENTS:
Qualified individuals must be able to perform the position's essential duties with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. GSA/SecureSpace will attempt to satisfy requests if the accommodations needed are reasonable and no undue hardship would result.
- Ability to perform essential job functions while seated for extended periods, including working on a computer and taking phone calls, as well as sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
- Capability to read documents and focus on computer screens, with or without corrective lenses as may be required.
- Ability to arrange the workspace efficiently for productivity, accommodating any individual needs for ergonomic considerations.
- Willingness to transition between various tasks and responsibilities while maintaining work efficiency and effectiveness.
WORK HABITS:
- Adhere to all GSA/SecureSpace policies and procedures.
- Maintain the confidentiality of communications and customer information.
- Exhibit a professional, courteous, and cooperative demeanor with GSA & SecureSpace staff, field personnel, and external contacts, showing respect and a positive attitude.
- Be dependable; take your scheduled breaks and lunch.
- Foster a culture of optimism and inspire others to succeed.
- Take the initiative to anticipate customer needs and drive results.
- Build trust and rapport with customers, ensuring their satisfaction.
- Adapt quickly to new challenges with creativity and resourcefulness.
- Balance self-motivation and collaboration, prioritizing team success.
- Remain open to feedback and seek opportunities for growth to enhance performance.
SecureSpace is committed to equal employment opportunities, prohibiting discrimination and harassment, and adhering to ADA/ADAAA laws for reasonable accommodations. We adhere to all laws on employing individuals with disabilities, following EEOC rules to prevent discrimination in hiring, promotion, discharge, compensation, training, and other employment aspects.
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Application Question(s):
- Are you willing to work weekends?
Experience:
- Customer service: 3 years (Required)
- Call center: 1 year (Preferred)
- Sales: 3 years (Preferred)
- Self Storage: 1 year (Preferred)
Language:
- Spanish (Preferred)
Location:
- Texas (Required)
Work Location: Remote
Salary : $16 - $18