What are the responsibilities and job description for the Drupal Support Engineer position at SecuriGence LLC?
Job Description
Job Description
Job Title : Drupal Support Engineer
Location : Remote
Clearance Level : DoD Secret Clearance
Summary
We deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a Drupal Support Engineer ready to leverage their experience and expertise to provide critical support to the Defense Advanced Research Projects Agency (DARPA).
The ideal candidate will have extensive experience with Drupal in a DoD / Federal Government environment, excellent problem-solving abilities, and a customer-oriented mindset. This role requires administrative expertise in the installation and ongoing management of Drupal instances to include security patching and upgrades, along with Drupal development experience and the ability to provide technical support for other Drupal developers.
Responsibilities
- Technical Support : Provide tier 2-3 support for Drupal-related issues, troubleshooting problems, and resolving technical queries from clients and internal users.
- Maintenance and Updates : Perform routine maintenance, updates, and patches to Drupal sites to ensure security, stability, and performance.
- Issue Diagnosis : Diagnose and debug issues related to Drupal modules, themes, and core functionality, providing timely and effective solutions.
- Documentation : Create and maintain detailed technical documentation for support procedures, troubleshooting guides, and system configurations.
- Collaboration : Work closely with developers, designers, and other IT team members to ensure cohesive and efficient support and development processes.
- Performance Monitoring : Monitor site performance and implement optimization strategies to improve speed and user experience.
- Continuous Improvement : Stay up-to-date with the latest Drupal developments, best practices, and industry trends to continually improve support services.
Skills and Experience
Qualifications
About
SecuriGence LLC (SG) is an agile, Veteran-owned small business headquartered in the Washington, DC metropolitan region. Established in April 2010 we have been supporting the Department of Defense and other United States Civil agencies in Systems Engineering, Software Development, Cyber Security, and Cloud / Virtualization Management.
SecuriGence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
