What are the responsibilities and job description for the Data Entry Specialist position at Securitas Electronic Security Inc?
Securitas Technology offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.
The Customer Service Data Specialist is responsible for handling a high volume of inbound calls from customers, technicians, and field personnel. This position is responsible for building and maintaining account data, troubleshooting with technicians to activate accounts for live monitoring, and ongoing correspondence with customers regarding account information. The position is to be performed in office and not remotely.
Duties / Responsibilities :
- Handle a minimum of 50 inbound phone calls per shift
- Build new accounts and ensure proper testing of alarm panels by field technicians
- Manage and respond to daily emails with proper email etiquette through Outlook.
- Utilize available resources to perform daily job responsibilities
- Process and respond to all customer requests received via phone and email
- Provide available customer reports as requested
- Provide world-class customer service to every contact
Skills / Abilities :
Work environment :
Education and Experience :
Securitas offers comprehensive benefits including :
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
