What are the responsibilities and job description for the Embedded Service Technician position at Securitas Electronic Security Inc.?
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.
The position is responsible for servicing and/or installation of all required systems including PLC, Video, Intercom, Access, Duress, I/O Devices, Computers, and various other electronic products. The incumbent will solely work in Jails, Detention Centers, Prisons, Juvenile Facilities, and Courthouses. The incumbent will be responsible for communicating status of repairs, scheduling visits with clients and maintaining a safe work environment. The incumbent will be responsible for managing and prioritizing multiple service tickets/work orders at the same time.
This position will work closely with Customers, Service Engineers, Subcontractors, Sales, and other Internal Departments.
Responsibilities:
- Perform product service as required on integrated systems including PLC, CCTV, intercom, access control, computers systems, security, and operations controls. This includes an ability to troubleshoot a wide variety of electrical, mechanical, and video products
- Provide customer education on systems when requested
- Management of service tickets and schedule
- Direct customer communication with regards to schedule and service tickets
- Track repair status and provide updates to management team, support engineers and client as needed.
- Strict adherence to procedures and policies as set forth by the company
- Complete expense and other record keeping as set forth by the company
- Maintain clean and safe work environment using the correct tools
- Maintain accurate company van truck stock inventory
- Ensure field changes are updated properly within company database
- Assist with Installation Projects as needed
- 100% of time is field related
- Other duties as assigned by your manager
Minimum Requirements:
- High School Diploma or equivalent
- Five years mechanical or low voltage industry experience
- Vocational/Technical Degree in electrical, security, or computer systems preferred.
- A valid state driver’s license, without restrictions, is required.
STC offers comprehensive benefits:
- Medical, Dental, Vision, and Life Insurance
- Company Paid Short Term and Long-Term Disability
- 401K with 60% Match up to 6% of salary
- Paid vacation, holiday, and sick time
- Educational Assistance
- Exceptional growth opportunities
- Wide variety of employee discounts on travel, equipment, and more!
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
