What are the responsibilities and job description for the Salesforce Business Lead position at Securitas Electronic Security Inc.?
Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. For more information, visit www.securitashealthcare.com
Job Overview: We are seeking a highly motivated and experienced Salesforce Business Lead to join our dynamic team. The ideal candidate will play a crucial role in bridging the gap between business needs and technology solutions within our Salesforce ecosystem. As a Salesforce Business Lead, you will collaborate with stakeholders, understand business processes, and leverage your expertise in Salesforce to optimize workflows, enhance user experience, and drive business success.
This is hybrid position, requiring at least 3 days per week on-site at our one of our offices in Lincoln, NE, Uniontown, OH, or Wilmington, DE.
Responsibilities:
1. Requirements Gathering and Analysis:
- Work closely with business stakeholders to understand their requirements and translate them into detailed functional specifications.
- Analyze and document current business processes and systems to identify areas for improvement.
2. Salesforce Configuration and Customization:
- Utilize your deep understanding of Salesforce to configure the system based on business needs.
- Collaborate with developers and administrators to design and implement customized solutions within the Salesforce platform.
3. User Training and Support:
- Conduct user training sessions to ensure effective utilization of Salesforce features and functionalities.
- Provide ongoing support to end-users, troubleshooting issues, and addressing user concerns.
4. Data Management and Integration:
- Oversee data migration efforts, ensuring data integrity and accuracy within the Salesforce platform.
- Collaborate with integration teams to design and implement seamless data integrations with other business systems.
5. Reporting and Analytics:
- Develop and maintain reports and dashboards to provide meaningful insights into business performance.
- Identify opportunities for leveraging analytics to drive data-driven decision-making.
6. Quality Assurance and Testing:
- Collaborate with testing teams to ensure the quality of Salesforce implementations.
- Conduct thorough testing of new features, enhancements, and integrations.
7. Continuous Improvement:
- Stay informed about Salesforce updates, new features, and industry best practices.
- Proactively identify opportunities for process improvement and recommend solutions.
Qualifications:
- Bachelor's degree in Business, Information Technology, or related field.
- Proven experience as a Salesforce Business Analyst, with a strong understanding of Salesforce platform capabilities.
- Salesforce Administrator or Salesforce Business Analyst certification is highly desirable.
- Excellent communication and interpersonal skills to effectively collaborate with both technical and non-technical stakeholders.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
- Ability to manage independent and 3rd party contractors time and workload as needed to assist with project demands as agreed to by business leadership.
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
