What are the responsibilities and job description for the Training Specialist - Monitoring position at Securitas Electronic Security Inc.?
Securitas Technology is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.
As a Monitoring Operations Center Training Specialist with Securitas Technology, you will be responsible for developing and implementing training programs which will assist the field associates in their many different efforts. These include improving their knowledge and comprehension of core principles of the monitoring center processes for a more profitable business. This individual may also help to support training on our sales and operations teams as well.
Duties/Responsibilities
- Develop and implement training programs for all monitoring associates
- Support for new hire associates in understanding all aspects of processes, systems and tools
- Design, develop and deliver training curriculum for electronic security solutions
- Provide administration, follow-up testing and support
- Support development and administration of Monitoring for On-Boarding, Orientation & Technical Skills Certification programs
Job Requirements:
- Two to four years experience in training a broad range of skill sets, or two to four years monitoring experience
- Microsoft Excel and PowerPoint skills
- Strong organizational skills with an emphasis on support to improve the productivity and onboarding experience of new hires
- Person will be a vital member of a small team but must be willing and able to work autonomously
- Person must possess excellent writing, interpersonal, communications, analytical and presentation skills
- Requires strong and proficient computer skills
- Must be able to communicate effectively with a wide range of associates and managers within internal functional groups in the company, as well as with corporate executives
- Person must be both highly versatile to manage a diverse workload and have a high degree of integrity to administer to confidential and sensitive information
- Travel may be required
Securitas offers comprehensive benefits including:
- Opportunity for annual merit pay increases
- Paid company training
- Medical, Dental, Vision, and Life Insurance
- Company Paid Short Term and Long-Term Disability
- 401K with 60% Match up to 6% of salary
- Paid vacation, holiday and sick time
- Educational Assistance
- Exceptional growth opportunities
- Wide variety of employee discounts on travel, equipment, and more!
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
