Account Resource Manager
Securitas Technology, part of Securitas, a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services. ?
Responsibilities include :
Extensive Excel Knowledge is a MUST : V-Lookups, Pivot Tables, and document consolidation
Manage aged / open calls within assigned area of responsibility
SLA response management escalate calls in jeopardy of a missed SLAFirst-time fix / resolution management identify areas of opportunity, e.g., technician truck stockManage and schedule sites that require a preventative maintenance inspection for the year. Including, Q / A of inspection forms and uploading to customer portal when requiredInvestigate cancelled calls from previous day to validate resolutionPerform QA / QC service auditsManage open parts orders with the parts / procurement teamIdentify and evaluate service or process opportunities, e.g., technician training neededInterface with Securitas Technology Dispatch Teams and District Service Managers as neededEngage with client local security representatives as needed for site access, issues or other technician needsEscalation point for client local security representativesFirst point of escalation for the Securitas Technology field-forceAssist technicians on client process and contacts as neededUtilize client and internal STC tools to validate service repairs on high-priority or escalated service calls.Manage Disaster Recovery protocol for all named storms or natural disastersIncident management process for robbery responseAttend scheduled calls with clientAvailability for on-call rotation after normal business hours as neededSecuritas offers comprehensive benefits including : ?
Medical, Dental, Vision, and Life Insurance ?Company Paid Short Term and Long-Term Disability ?401K with 60% Match up to 6% of salary ?Paid vacation sick time ?Educational Assistance ?Exceptional growth opportunities ?Wide variety of employee discounts on travel, equipment, and more! ?We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service. ?
