What are the responsibilities and job description for the Critical Incident Coordinator position at Securitas Electronic Security?
Job Title: Critical Incident Coordinator
">Job Summary
">We are seeking a highly skilled Critical Incident Coordinator to join our team at Securitas Electronic Security. As a Critical Incident Coordinator, you will be responsible for responding to critical incidents, managing alarm events, and providing exceptional customer service.
">Responsibilities
">Your key responsibilities will include:
">- ">
- Responding to all incoming alarm signals in our automation software according to documented procedures. ">
- Managing alarm events, verifying security information, notifying and updating emergency services, and ensuring customers are properly notified of events. ">
- Answering a multi-line telephone system and performing data entry. ">
- Maintaining confidentiality of customer information at all times. ">
Requirements
">To be successful in this role, you must have a High School Diploma, some college preferred, 1-3 years' work experience, typing skills of 30 words per minute, and ability to prioritize and multitask. You must also have good communication and organizational skills, and a positive attitude towards teamwork and continuous improvement.
">About Us
">We are a leading provider of security solutions with a strong commitment to integrity, vigilance, and helpfulness.
