What are the responsibilities and job description for the Customer Service Representative position at Securitas Electronic Security?
**Job Summary:**
We are seeking a highly skilled Alarm Response Operator to join our team at Securitas Electronic Security. As an Alarm Response Operator, you will be responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals.
The ideal candidate will have excellent communication skills, the ability to multitask, and a strong attention to detail. They will also be able to work effectively in a fast-paced environment and prioritize tasks accordingly.
- Respond to all incoming alarm signals according to documented procedures.
- Manage alarm events, verify security information, and notify emergency services as necessary.
- Ensure customers are properly notified of events, including logging all information into the automation system immediately and accurately.
- Answer the multi-line telephone system and perform data entry duties with a high degree of urgency and accuracy.
The selected candidate will complete a paid training class and must pass a final exam certifying their skill as a SES Alarm Monitoring Operator.
We offer comprehensive benefits, including medical, dental, vision, and life insurance, 401K with 60% match up to 6% of salary, and paid vacation, holiday, and sick time. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.
