What are the responsibilities and job description for the Emergency Services Representative position at Securitas Electronic Security?
As an Alarm Monitoring Representative with Securitas Electronic Security, you will have the opportunity to work in a fast-paced and dynamic environment. You will be responsible for providing exceptional service to our customers by accurately and efficiently responding to alarm signals. This role requires strong communication and problem-solving skills, as well as the ability to work well under pressure.
About the Job
This is a full-time opportunity that requires working a 1st, 2nd, or 3rd shift schedule, which may include holidays and weekends. You will be based in our state-of-the-art 24/7 Alarm Monitoring Center where you will work as part of a team to provide alarm monitoring services to our clients.
Responsibilities
- Respond to all incoming alarm signals in our automation software according to documented procedures.
- Manage alarm events from start to finish, including verifying security information and notifying emergency services when necessary.
- Ensure confidentiality of customer information at all times.
- Answer the multi-line telephone system.
