Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power has connected our ecosystem of health, safety and security solutions and services.
The Client Success Specialist is the sales support resource for the entire Securitas Technology portfolio but focused primarily on the needs of our Commercial and Residential North American clients. This individual will possess exceptional presentation and sales skills, driving execution of sales qualification, and efforts for ST XaaS and Core including XaaS subscriptions. The goal of all initiatives is to match the right customer with the right solution to drive the engagement of Securitas Technology. This role is remote to North Ameria, preferably within Mountain / Pacific time zones.
Duties and Responsibilities
Follow up on all new and existing customer inquiries, based on geographic and vertical alignment; including acquisitions, reactivations and upsells
- Monitor all channels (email, phone, leads, video conference, social) and offer exceptional proactive & on-demand product guidance and support
- Troubleshoot customer problems and differentiate user error vs. valid technical issues
- Be an active team member and participate in all communication channels and attend assigned meetings
- Support clients and account executives regarding upgrades / renewals / resigns
Daily Task
Identify client needs, present XaaS and Core portfolio to provide a more qualified prospect to the Core Security Consultant (10%)Hear beyond the customers tactical request, consult with empathy towards a solution that leverages product portfolio (50%)Stay up to date with new products, new services and pricing related to (5%) :Core Security, Data Analytics Trends, Access Control, Video Surveillance
Network Solutions (Cybergenic Solutions, Cyber Security)Emergency Preparedness, Occupancy Screening (Visitor Management)Continuously monitor customer account activity to ensure continued use and success of the existing solutions (5%)Alert manager and escalate issues that are impeding customer success when requests cannot effectively be resolved to the appropriate party (5%)Complete all task and activities within CRM (Salesforce) (5%)Complete all call / dialing activities within provided call center dialer (Five9 / TBD) (5%)Attend required company meetings as assigned by Manager and / or Sr. Director (5%)Attend all Five9 / Ring Central / Avaya (Dialer) Shifts as assigned by Manger and / or Sr. Director (10%)Qualifications
Associates or Technical degree from an accredited university required, preferred Bachelor's degree or equivalent combination of education and experience in a related field1-3 yrs. of experience particularly a software pre-sales or solutions sales role presenting via webinars extensively and experience in front of customers1-2 years of prospecting large national and strategic enterprise accounts with ARR over 50,000 annuallyProficiency in analyzing customer's business, current applications, and converting business needs into a viable solutionCapable of engaging and leading conversations with prospectsProven track record of achieving KPIs of 80% average or more over past 2 quarters.Strong attention to detail, time-management skills and resilient when faced with adversity.Intermediate / advanced skills with Microsoft Office, Adobe, DocuSign, etc)Experience with CRM (Salesforce, HubSpot, Microsoft Dynamic, Zoho)Experience with smart prospecting tools (Sales Navigator, ZoomInfo, Zoom, Seamless AI, etc)Ability to understand and communicate complex technological concepts and processes.Proficiency in Spanish (verbal & written) preferred.Benefits
Highly competitive salaryCompany training and industry leading certification programMedical, Dental, Vision, and Life InsuranceCompany Paid Short Term and Long-Term Disability401K with 60% Match up to 6% of salaryPaid vacation, holiday, and sick timeEducational AssistanceExceptional growth opportunitiesWide variety of employee discounts on travel, equipment, and more!We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
