What are the responsibilities and job description for the Experienced Service Technician position at Securitas Electronic Security?
Securitas Technology Corporation is a division of Securitas AB, the largest protective services provider in the world with over 370,000 professionals across the globe. We offer a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver a high level of service to our clients, serving them with solutions and services that protect their people, customers, and assets.
Job Description:
We are seeking technically minded individuals who have experience with low voltage electronics and specialize in electronic security solutions. Our teams provide service on our products at customer sites. The position involves customer contact for all post-installation problems on security systems and equipment, as well as, special project work when needed.
Responsibilities:
- Respond to trouble tickets to ensure application uptime and system performance.
- Work individually and as a team to diagnose and resolve application issues.
- Execute preventative maintenance tasks to maximize application availability and identify system faults.
- Perform routine configuration changes (user permissions, application configuration, etc.).
- Document all system modifications through a digital change control tracking system.
- Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
- Perform pre-deployment end to end testing of all upgrades and major modifications.
- Perform on site installations of software upgrades and major modifications.
Requirements:
- High school diploma or equivalent.
- Active WA ELO6 license OR currently pursuing your ELO6 license.
- 2 years' experience installing and/or servicing intrusion, fire alarm, access control, and CCTV security systems with a basic understanding of electronics, wiring, local and national codes.
- Valid state driver's license without restrictions.
Preferred Qualifications:
- Vocational/technical degree in electrical, security, or computer systems.
- Bosch, DMP, Edwards/EST, Honeywell, Radionics, Genetec and Software House (C-Cure) knowledge.
What We Offer:
- Comprehensive benefits including highly competitive salary.
- Company training and industry leading certification program.
- Company Vehicle.
- Company Cell Phone.
- Medical, Dental, Vision, and Life Insurance.
- Company Paid Short Term and Long-Term Disability.
- 401K with 60% Match up to 6% of salary.
- Paid vacation, holiday and sick time.
- Educational Assistance.
- Exceptional growth opportunities.
- Wide variety of employee discounts on travel, equipment, and more.
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.
