Vice President of Client Solutions

Job Summary

The Region VP of Client Solutions is responsible for leading and executing on the Region IG conversion strategy. This critical role will focus on advancing IG technology conversions to our existing client base using a combination of close collaborative engagement with AVP's/ District Managers as well as direct client engagement. The role will be a key partner for the Division IG Innovation Team to assist in determining client needs, testing new solutions and driving new solution training, awareness and deployment throughout the Region.

• Works under the direction of the Region President, with a reporting line to the North America Guarding COO, to focus on driving our IG conversion strategy
• Works collaboratively with the Region President, District Managers and Area Vice Presidents to ensure the field has the training, collateral, and tools to successfully drive conversions of current (and future) solutions
• Plays a central role in further developing (and "re-Ingoing") our current IG clients; broadening our IG service offering to existing TOS96 clients.
• Works with the Region Technology Director and coordinates closely with the SST to drive IG conversion activity.
• Acts as the primary point of contact at the Region for the innovation team engagement with existing clients; Supports client segmentation focus groups, beta tests, product rollouts and training/awareness for District Managers.
• Establishes all related goals, metrics and success indicators to ensure solutions improves return on investment. Provides senior leadership with reports that identify trends, track, measure and analyze performance. Devises corrective action where indicated.
• Ensures pricing strategies are established and used that maximize ROI while maintaining and improving customer retention.
• Develops strategies, presentations and related support material for clients.
• Works closely with the network of VP Client Solutions peers to collaborate and share best practices
• Recognizes obstacles to success and develops tactics to remove and support stakeholders.
  
  

Requirements

• Internal candidates preferred
• At least five years' experience in a Securitas leadership role; a client service role with proven success.
• Strong operational leader with a track record of IG success; showing an aptitude for evaluation and solutioning client needs.
• Bachelor's degree preferred
• Ability to manage projects and establish clear goals and accountabilities to ensure successful delivery.
• Excellent presentation skills
• Proven ability to influence without authority
• Outstanding verbal, written and interpersonal communications skills
• Thorough understanding of applicable, current related technologies
• Must be able to travel up to 25-30% predominately in-region but occasionally to SST and EOC when required.
  
  

"Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."

About Us

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

About The Team

Our Company Mission:

Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.

Our Values

Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.

Integrity

Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.

Vigilance

Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.

Helpfulness

As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.