What are the responsibilities and job description for the Account Management Professional position at Securitas Security Services USA, Inc.?
About this Opportunity
Join Securitas Security Services USA, Inc. as a Site Account Manager and take charge of our client facilities in Elkridge, MD, providing world-class security services and building strong client relationships.
Main Responsibilities
- Support one of our key global clients by delivering exceptional security services.
- Collaborate with senior client stakeholders to understand their needs and expectations.
- Lead a team of supervisors and security officers in delivering top-notch security services.
- Develop and implement effective solutions to enhance security, safety, and efficiency protocols.
- Maintain high standards of operational excellence through KPIs and SLAs.
- Create tailored training programs and SOPs for security personnel.
- Conduct audits, oversee access control systems, and ensure compliance with safety regulations.
Essential Requirements
- Leadership experience in a security or related field.
- Operational and management expertise, including planning and decision-making.
- Employee scheduling, training, and performance management background.
- Customer service management experience with a strong focus on delivering excellent service.
- Risk management knowledge (desired).
- Superior communication and interpersonal skills.
- Innovative spirit and ability to drive progress.
- Professional integrity and adaptability.
- Data-driven with strong analytical skills.
