What are the responsibilities and job description for the Training Coordinator - Security position at Securitas Security Services USA, Inc.?
JOB SUMMARY :
Responsible for preparing new and tenured employees for their position within the organization. Act as primary liaison between new recruits and existing officers by providing initial and supplemental training and guidance regarding policies, procedures and workflows. Assist in the coordination of all training related activities. Communicate, educate and guide Officers to effectively utilize available tools to minimize financial impact errors and drive performance improvement.
ESSENTIAL FUNCTIONS
- The functions listed describe the business purpose of this job or position. Specific duties or tasks may vary and be documented separately. An associate might or might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.
- Associates are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- In performing functions, duties or tasks, associates are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Associates are required to notify superiors upon becoming aware of unsafe working conditions.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, associates are required to request clarification or explanations from superiors or authorized company representatives.
- Conducts new hire onboarding, utilizing both in-person as well as point-to-point remote web-based delivery systems. Provides appropriate pre-hire access, instructions, and documentation to new hires. Ensures attendance is documented accurately and timely, and timesheets are submitted to the Payroll department for processing.
- Administers and scores tests, report results, and organizes training manuals and supplies, reference library, multimedia visual aids, and other educational materials.
- Develops training schedules in conjunction with management; coordinate training activities so as not to conflict with client service schedules. Requires flexible scheduling in order to support new business startups or other unique business needs.
- Maintains records and prepares reports to evaluate the performance of training activities, and to monitor the progress of trainees.
- Actively seeks ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.).
- Performs additional functions, duties, and specific tasks of a similar nature and scope as required for assigned office and / or contract.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
o Demonstrated proficiency in Microsoft Office software including Word, Excel, and Outlook preferred
o Possess ability to operate audiovisual and teleconferencing equipment
o Possess adequate training delivery / co-facilitation skills with superior communication and presentation skills
o Ability to listen attentively to others
o Maintain polished and professional appearance
o Ability to maintain, and orient trainees on, a strong and positive customer service orientation
o Willingness to support the trainee
o Communicate direction to trainees in a positive and professional manner
o Must have the ability to work shift times that are not normal business hours of operation
o Maintain excellent attendance
o Adaptable to schedule changes, which consist of more (or less) time flexibility
Competencies (as demonstrated through experience, training, and / or testing) :
WORKING CONDITIONS (Physical / Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include :
EOE M / F / Vets / Disabilities
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission :
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values :
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity :
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance :
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness :
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.
