What are the responsibilities and job description for the Global Security Operations Center Supervisor position at Securitas Security Services?
Global Security Operations Manager - Hiring Now!
We offer a full benefits package, PTO, weekly pay and more!
Location: Kansas City, MO
Starting Pay: $31.25/hour
Schedule: Monday - Friday Day Shift 6am-2pm
As a GSOC Operations Manager you are responsible for the day-to-day operations in the GSOC. You are the leader on shift for the Operations Analysts and the Senior Operations Analysts. As such it is the Ops Manager responsibility to train and mentor the team. As an Ops Manager you must maintain a good repour with the client and the local branch office. We recognize those who strive with ambition and professionalism. We are always promoting employees that meet and exceed standards / expectations and implore our core values.
Supervisor Responsibilities:
- Responsible for filing, maintaining, and securing company documents and maintaining a neat, organized, and clean office area.
- Report and log maintenance issues.
- Assist in the on-boarding process for all new hires and ensure they receive their uniforms and GSOC specific credentials.
- Track all late arrivals, call-offs, and other vacation time between all staff members and keep other GSOC management appraised.
- Update IA/OFSS and other headcount information to ensure correct data to be sent for Critical Incident Notifications through the GSOC portal.
- Responsible for sending a biweekly report to the GSOC Manager going over training, events, and notable incidents.
- Fill any gaps due to staffing issues and cover down on specific regions as needed.
- Assist in the development and training of all analysts on-shift and provide independent and collective correction as needed.
- Ensure the night shift team operates at an efficient level to include alarm response and access control monitoring, along with providing customer service to all Oracle stakeholders.
- Conduct counseling and performance evaluations with each team member to identify potential concerns and provide a structured development plan.
Supervisor Requirements:
- 18 years of age or older
- High School Diploma or GED Required
- Bachelor’s degree (preferred)
- CPR/AED/First Aid certified (preferred)
- Military or law enforcement (preferred)
- Standard computer / technology skills needed
- Must be reliable, accountable, punctual, and have a strong work ethic
- Physical demands of the job, including bending, sitting, lifting, walking, climbing stairs, and driving
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 35 pounds at times
Benefits:
- Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options
- Paid Time Off
- Paid Weekly
- Employee Referral Program
- Virtual Medical Appointments With Telemedicine
- Discounts On Childcare, Vehicles, Electronics, Cell Phone Plans, Travel & More!
- Free Uniforms & Paid Training – Free Guard Card Class!!
- Pet Daycare Discounts
- Employee Assistance Program & So Much More!
Note: All candidates must be able to pass a drug test and background check. Please provide resume upon applying.
Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.
EOE/M/F/Vet/Disabilities
Salary : $31
